Seattle, Washington, United States
I am a dedicated UX Researcher with a comprehensive background in user research, business operations, and cross-functional collaboration. My professional journey has been characterized by a unique blend of account management and customer service experience, which has honed my ability to manage complex, multi-priority projects and drive data-informed design strategies. Professional Strengths: - Expert in developing research methodologies that optimize user experience while aligning with critical business objectives - Skilled at building and maintaining strategic relationships with key stakeholders - Adept at tailoring communication approaches to effectively present research findings and insights Academic and Technical Foundation: My academic credentials—a bachelor's degree in philosophy with a law emphasis and a master's degree in Human-Computer Interaction (HCI)—have equipped me with robust analytical capabilities and a nuanced understanding of human-product interactions. Throughout my graduate program, I developed advanced technical skills, including proficiency with design and prototyping tools such as Miro and Figma, and web development technologies like HTML, CSS, and JavaScript. Research Methodology Expertise: I have cultivated comprehensive research skills, including designing and conducting user interviews, developing sophisticated survey methodologies, and translating complex research data into actionable insights that drive product improvements and strategic decisions. I am seeking a UX Researcher role where I can leverage my interdisciplinary skill set to contribute meaningful, research-driven solutions. My goal is to collaborate closely with dynamic teams, continuously learn, and help organizations develop user-centric products and experiences that create tangible business value.
• Contributes to the development of core AI training dataset, helping expand the robot's ability to generalize across household environments. • Upholds data quality standards that drive consistency and reliability across the organization's training pipeline. • Collaborates with internal reviewers to refine data collection processes and improve overall output quality. • Operates under confidentiality protocols that protect proprietary robotics technology and research. • Supports mission to make generalized home robotics broadly accessible through scalable, human-driven data contribution.
• Conducted user interviews, surveys, and usability testing to enhance FinEquity's digital platforms for previously incarcerated individuals. • Collaborated with a dedicated team to design intuitive and accessible user experiences that empower users to improve their financial literacy. • Contributed actionable insights through empathetic research to foster financial independence and ease reintegration into society.
• Manages the technology of inventory systems, streamlining product lifecycle, and ensuring seamless stock-level optimization in alignment with customer demand, contributing to minimized waste and maximized profitability. • Enables successful product enhancements by efficiently scheduling shifts, balancing workloads, and maintaining operational budgets. • Plays a pivotal role as the primary point of contact for vendors, mirroring the duties of coordinating development and QA resources, while negotiating costs and delivery schedules to release products effectively
• Established and maintained relationships with over 250 clients to troubleshoot any issues encountered with CRM software using knowledge of software capabilities and functionalities as well as thorough knowledge of back-end SQL coding. • Identified and addressed unique user requirements using interpersonal and communication skills to provide tailored solutions for items such as configuration of payroll, onboarding, and recruitment workflows by using a cloud-based SaaS system and network.