United Kingdom
A confident, trusted and commercially astute Lead Project Manager with a proven track of leading projects and project teams to deliver client satisfaction. Skills include team management, project management, financial forecasting, stakeholder engagement and delivering exceptional service through strategic planning.
- Managing a large team in a cross-divisional capacity - Collaboratively working with KOLs including Partner Manager, Quality, Finance, Sales/Technical teams, Engineers, Surveyors and Senior Managers to achieve quality, commercial and operational success - Using key metrics to set targets and cross-divisional business forecasting to ensure sustainable growth - Using Agile Methodology to sustain a robust and functional workfoce - Representing the performance of 2 medium-large divisions to senior managers and Board members during Senior Leadership meetings
- Globally managing 40+ projects simultaneously in a fast paced environment - Line Managing a team of Surveyors and partners, including day-to-day management, objective settings, annual leave and project planning - Producing project plans, ensuring project scope and objectives are agreed with the client and the technical teams - Analysing project briefs and developing appropriate strategy to minimise risks - Continuously establish and maintain relationship with clients/project sponsors and proactively providing progress reports on projects through financial metrics and presentations - Building sales, maximising revenue and enhancing profitability through understanding of client requirements and market conditions - Chairing weekly metrics meetings with project teams and Head of Operations to ensure productivity is maintained and to forecast future revenue for the coming weeks and months - Taking lead during client meetings to win business and ensure client satisfaction during project phases Key achievements - Tendered and successfully managed a portfolio of 600 sites for a single client, achieving a gross profit margin of 66% - Continuously achieving a monthly revenue of circa £200k at an average of 47% gross margin - Successfully presented a financial and commercial overview of a large benchmark project to the Board, Senior Management and fellow Project Managers
Specialising in Office Support Recruitment, I work specifically with the temporary and contract market covering Milton Keynes, Leighton Buzzard and Bedfordshire. Working with exceptional customers within all business sectors, my primary focus is to partner with candidates and clients, using the depth and breadth of my expertise and market knowledge to ensure I make the unique match that makes individuals, companies and industries flourish. Functional expertise at all levels for: - Administrators - Customer Services - Office Managers - PA and Secretarial - Receptionists In the UK Hays is the market leader recruitment company. Operating in the UK since 1969, Hays has been in 33 countries and operates across 105 local offices in the UK. Hays’ specialisms include Office Support, Accountancy & Finance, Human Resources, IT, Supply Chain, Procurement and many more. Hays are experts at recruiting qualified, professional and skilled people worldwide. We operate across the private and public sectors, dealing with permanent positions, contract roles and temporary assignments. Our deep proficiency across a wide spectrum of specialised industries and professions makes us unparalleled recruiters in the world of work. Please feel free to contact me for a confidential conversation about how I can help to progress your career, or indeed recruit a first class member to join your team.
- Responsible for providing a thorough understanding of finance contracts, tailored to each customer - Providing a ‘one call resolution’ to all internal and external stakeholders - Accountable for liaising with the wider MBFS team to ensure customer integrity and satisfaction - Responsible for conceiving and leading the Internal Communications Team with monthly initiatives as a ‘Team Leader & Events Team Liaision’ - Meticulously working alongside key stakeholders including senior managers and 6 Internal Communications Champions (ICC’s) to provide commercially viable recommendations to increase communications within Business Operations - Leading the process of Direct Sales Programme orders, ensuring vehicles are allocated and transferred within the agreed Service Level Agreement (SLA)and approving purchase orders - Controlling the Master Excel Spreadsheets and data sources, ensuring accuracy and consistency of data
- Responsible for managing day-to-day stakeholder relationships in UK and across the globe - Ensuring that each and every customer request has been assessed and dealt with in line with the company policy and with legal compliance - Training and up-skilling new and existing staff on various tools and software’s, including SAP - Maintaining an up-to-date stock control level and product control reporting to senior managers - Staff engagements at all levels and negotiating product deals with the senior buying team - Resolving customer queries and complaints on an international scale and ensuring customer satisfaction is not compromised and ensuring expectations are exceeded - Supporting managers and the shop floor staff with a proactive approach to ensure Harrods service are maintained Achievements - Solely achieving a 100% guest shopper result within the admin department and receiving several customer satisfaction emails and correspondences - Consistently achieving an outstanding performance grade throughout all reviews - Using data analysis and liaising with the Buying Team, I managed to influence change within Harrods International by introducing a brand which is now proven to be THE highest grossing product
- Providing excellent product knowledge and and outstanding customer experience to all customers - Working collaboratively as part of a large team to ensure daily, weekly and monthly targets are met and exceeded consistently - Responsible for providing training to all staff and ensuring that product knowledge is assessed and developed where necessary - Offering expert advice and specialising in brands, in particular; Cartier, Mont Blanc, Ralph Lauren, Valentino and Herve Leger Achievements - Consistently achieving 100% in mystery shopper results - Top brand seller for 2 consecutive years - Awarded for outstanding product knowledge and people development by the Managing Director of Harrods - Selected for Cartier Elite Training - increasing product knowledge and offering exceptional product service to all clients and the Buying Team