Greater Graz
Accomplished professional with extensive experience in global customer services and operational management, including over two decades of leadership in Global after-sales service organizations. Currently serving as Head of Service for Austria, Switzerland and Eastern Europe at ENERCON. Expertise spans strategic leadership, continuous improvement, and cross-team collaboration, with a focus on enhancing service operations through innovative solutions such as comprehensive service portfolios and operational methodologies like LEAN and Six Sigma. Dedicated to driving business growth and operational excellence.
• Delivered 8–12% annual service revenue growth while managing full global P&L accountability. • Led a diverse team of over 1,200 professionals, including 200+ at headquarters and 1,000+ service engineers globally. • Designed and launched a comprehensive service portfolio, enhancing Technical and Value-Added Services.
In my role as Global Business Segment Manager, I spearheaded the development of a global support organization, driving significant growth and operational excellence. By implementing Salesforce Service Cloud, I improved efficiency and transparency across the team. I also introduced LEAN and Six Sigma methodologies to enhance quality and streamline processes, ultimately managing a diverse team of over 100 engineers worldwide.
Reponsible for all service deliveries to customers. That includes: - Software & Hardware Services - Qualification Services (Technical Training) - Field Service & Support - Supply Chain Management
Toolkit Engineering; Work process engineering; Supervision of “KVP” Quality Process