Detroit Metropolitan Area
Senior Product Manager experienced in building and launching consumer facing digital products. Proven ability to lead cross-functional teams and drive product development from concept to launch in fast paced environments leading to significant increases in user growth and engagement. Committed to aligning product development with user needs along with a metrics-driven approach to deliver solutions that drive both customer satisfaction and business value Skills • Product Management: Strategic planning, product roadmap development, agile methodologies, go-to-market strategies, product lifecycle management, and continuous improvement. • Digital-First Customer & User Experience: Customer journey mapping, user experience design, customer feedback integration, and requirements analysis. • Program Management: End-to-end project management, cross-functional team leadership, and milestone tracking, OKR/KPI measurement. • Data-Driven Decision Making: Market analysis, user analytics, data interpretation, and actionable insights generation. • Industry Expertise: automotive, consumer goods, digital apps, connectivity, pharmaceuticals, and supply chain management. • Technical Skills: Product management tools, data analytics, and user research methodologies (Power BI, AHA, JIRA, Confluence, Azure).
Oversee and enhance digital product offerings including e-Banking, mobile banking, electronic bill payment, remote deposit capture, and online account opening while driving product strategy, user experience optimization, and member adoption • Lead team of Digital Product Specialists, manage vendor relationships and cross-functional partnerships with Marketing, Business, Retail, and Risk Management to ensure strategic alignment and seamless integration • Leverage key performance metrics data insights to guide product improvements, while managing financial planning and budget oversight for digital initiatives
Led the design and implementation of new software services to improve resident facing and internal operations • Collaborated with multiple City of Detroit departments to define requirements, enhance features/functionality and allocate resources leading to the successful launch of 10+ Housing & Revitalization programs on new software platform
Championed product roadmaps and development of new features utilizing customer insights and data analysis. Worked with cross functional teams to develop go to market strategy including marketing, sales, analytics, operations, UI/UX design, legal and purchasing for greater collaboration, innovation and communication building new experiences. • Product lead for strategy and roadmap on navigation app and location-based services, resulting in the successful launch of a navigation app available in over 5 million vehicles. • Increased usage for in vehicle apps and connected services packages contributing to over $150M in revenue. • Conducted notification campaign resulting in over 50% increase in app utilization within first two weeks.
Directed product strategy and roadmap for infotainment, phone integration and rear seat entertainment. Ensured timely delivery of product features by managing dependencies across multiple product and development teams. • Launched rear seat infotainment media streaming functionality and implementation of Apple CarPlay and Android Auto leading to increased usage in data packages and connected features. • Led the end-to-end execution of customer experience programs for media streaming and in-vehicle e-commerce. • Drove customer satisfaction through meticulous project milestone tracking and adherence to vehicle and product deployment schedules.
Drove cost-effective engineering part redesigns and logistical improvements to align with program timelines. • Managed a $14 million annual spend on interior automotive components, leading to $2 million in cost savings and $3.2 million in cost avoidance through supplier negotiations.
Led a sourcing project that delivered $1.2 million in annual savings, managing packaging components for North America with a $15 million annual spend.
Developed global labeling solutions that identified $20 million in cost avoidance, enhancing operational efficiency and compliance across multiple business units. • Packaging focal point for multiple Dow Global Business Units • Evaluating new materials and designs to identify improvement opportunities, safety and efficiency