Delhi, India
I have 6+ years of working in the HR industry. From working as a HR generalist, handling US IT recruitment, developing HR chatbots. Excelling as HR chatbot developer in Leena AI, to digitize the recruitment process. Made chatbots to improve the overall internal engagement of the company by providing a platform where the HR department can contact and coordinate with each other while accessing and keeping track of provided information to improve the overall quality of employee experience using the HR chatbot. My expertise lies in successfully directing full-cycle organizational recruitment processes, including candidate prospecting, interviewing, and negotiating with the help of artificial intelligence. Having good knowledge of creating questionaries for employees to improve company policy. I am effectively handling multiple client requests simultaneously while managing priorities to ensure sound decision-making in high-pressure environments. I design effective, innovative, and delightful conversational experiences using user-centric design methodologies and my experience, designing end-to-end conversational interactions, including what can go wrong, and how.
.• Effectively handling multiple client requests simultaneously while managing priorities to ensure sound decision-making in high-pressure environments. • I work out on understanding business use cases, customer personas, and intents for the chatbot solution. • Research, analyze, and create intents and associated customer journeys. • Helping teams analyze user interactions transcripts and document their personas and language to create grammar and interaction models (intents, utterances, slots, and slot values). • I design effective, innovative, and delightful conversational experiences using user-centric design methodologies and my experience, designing end-to-end conversational interactions, including what can go wrong, and how. • When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products. I analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience. I have gained experience in creating multiple demos (POC bots) or prototypes showcasing the bleeding edge capabilities of conversational design. • Good experience communicating technical requirements and solutions to internal and external audiences. Having experience with working directly with client stakeholders of all levels. Exceptional written and verbal communication skills
Providing staffing services to businesses, seeking out talent, interviewing candidates, and assisting in the hiring process. Analyzing the operations of the business to determine which departments would benefit from additional staff.