Mohali district, India
🎯 Lean Six Sigma Black Belt & Green Belt Certified | Quality Analyst – CX Coach | BPO/KPO Excellence I’m a certified Lean Six Sigma Black Belt and Green Belt professional with proven success in driving process excellence, customer experience (CX) coaching, and quality improvement within BPO/KPO environments. With a strong foundation in audits, feedback systems, and data-driven decision-making, I specialize in delivering measurable results in customer satisfaction and operational performance. 🛠 Key Skills & Tools: # Quality Audits & RCA # Customer Experience Coaching # Training Design & Delivery # Process & Performance Improvement # Data Analysis (Excel, Minitab) # Team Mentoring & Continuous Improvement 📌 What I Do: # Lead quality audits to ensure compliance & excellence # Analyze trends and improve workflows using DMAIC # Train and coach teams for high performance # Build CX strategies that boost customer satisfaction # Use data to drive decisions and eliminate waste # Act as a link between operations, training, and quality 🚀 What’s Next? I’m actively preparing for a transition into a Quality Manager role, where I can lead high-impact initiatives, mentor teams, and drive continuous excellence using Lean Six Sigma methodology.