Pankaj Upadhyay

IICA Certified Independent Director, Mentor and Coach, Engineering and Global Operations Manager, IT Service Management, Continuous Improvement Lead, Information Security, Process design/Owner, Business Transformation

Bengaluru, Karnataka, India

About

As a driven and experienced leader, I am committed to achieving the success of the company by leveraging my expertise in Operations and Network Management, Incident, Problem & Change Management, Coaching & Mentoring, Supplier management, Business Transformation, Budget/Cost & People management, Security Audit & Compliance, and other relevant areas. Through effective collaboration, strategic planning, and a results-oriented mindset, I am dedicated to driving growth, optimizing operations, and delivering value to stakeholders. With a proven track record of success, I am confident in my ability to lead and inspire teams to achieve their goals and make a positive impact on the organization's bottom line.

Experience

  • BT Group (Full-time · 18 yrs 5 mos)
    • Software Engineering Manager
      Oct 2023 - Present · 2 yrs 10 mos

    • Delivery & Operations support Manager - Global Voice
      Oct 2019 - Sep 2023 · 4 yrs

    • Operations Manager - GMV & European Domestic Voice
      Feb 2019 - Oct 2019 · 9 mos

  • Network Engineer at Lobo Staffing Solutions Private Limited.
    May 2006 - Feb 2008 · 1 yr 10 mos