New York, New York, United States
::: SENIOR TECHNOLOGY EXECUTIVE ::: As an award-winning technology leader, I possess an innate ability to successfully manage global technology programs and operations, drive business growth, reduce costs, and streamline workflow by implementing forward-thinking solutions and innovative IT strategies With expertise in program management, internet technologies, IT security, databases and Microsoft application interconnectivity, I offer a strong background in ERP integration and validation, process and product optimization, and capability development, continuously delivering on multiple initiatives in fast-paced and challenging environments. Throughout my career, I have established a solid history of directing global remote support programs, leading organizations through change, improving technology adoption levels, creating and delivering training sessions, and cultivating partnerships with key stakeholders to execute organizational solutions. ::: SIGNATURE STRENGTHS ::: • Strategic Planning • Technology Governance • Best Practices • System Architecture • Program Management • Policy & Procedure Design • Process Optimization • Client Satisfaction • Service & Support • Standardization • Cost & Budget Control • Application Development • SDLC Methodologies • Reengineering • Data Modeling • ROI Maximization • Solution Development • Collaboration Software • System Integration • Startup Activities
• Currently developing methodology to support iterative deployment approaches in ERP programs. • Creating predictable delivery models using qualitative and quantitative metrics to support and improve program quality, predictability, simplicity and consistency. • Developing recommended practices including tools and templates for deploying large, multi-country, multi-phased programs. • Developing integrated tools required for ERP and CRM program delivery. • Creating readiness and training content to enable teams to conduct programs to meet governance standards, certifications and quality management in large scale ERP/CRM programs.
KEY CONTRIBUTIONS: • Managed the design and delivery of an enterprise eCommerce platform for Ashley Furniture that included web storefront, content delivery system, checkout/self-service capabilities, and integrated multiple third-party applications into a cohesive solution. • Enabled multiple fold growth in new revenues by identifying areas for added value projects in several large scale programs. • Oversaw the architecting and delivery of large-scale ERP and CRM solutions for clients in the mining industry, including QA, material compliance, quarantine management, AR management, banking, cash management, inventory tracking, reporting, and other tools. • Facilitated profitability by taking on and turning around a high-profile project on the verge of termination. • Created the first eCommerce integration between Dynamics AX and Sitecore, and extended it into the product architecture. • Improved efficiency by formulating an Agile deployment methodology for ERP projects that was adopted company-wide by the services team. • Currently developing a deployment methodology training program and Delivery Architect development curriculum to drive performance improvement efforts. • Chosen to head the Delivery Architect community for Microsoft. Supervise and mentor delivery architects.
KEY CONTRIBUTIONS: • Built the National Technology Practice and the CRM and SharePoint practices for the organization. • Reengineered the Building Performance Institute business processes, resulting in higher partner satisfaction and 400% ROI growth. • Streamlined the development process and introduced a more predictable delivery approach. • Increased development productivity by leading the creation of a SharePoint integration architecture. • Created a .NET Windows form architecture to facilitate rapid application development efforts for encryption, credit card processing, security, customizable menu handling, and data storage tool projects. • Managed the development of an enterprise application integration architecture to support message handling, data warehouse design, reporting, and other projects for various industries. • Completed projects for City of Baltimore, Independent Capital Partners, Building Performance Institute, The Wharton School, Yankee Alliance, UNICEF, and Vista Higher Learning.
KEY CONTRIBUTIONS: • Enhanced development and application design efforts by streamlining deployment and software engineering processes, improving testing, reengineering procedures, and introducing new standards. • Maximized productivity through staff training, white papers, and the hiring of new project managers. • Directed the design and development of a web application framework and associated 3-tier architecture, stored procedures, and methodologies that improved inter-operability. • Completed projects for US Fund for UNICEF, Lebhar Friedman, Homeclick.com, and others.
KEY CONTRIBUTIONS: • Built the practice to 65 employees. • Oversaw the design and development of a publishing house management system, application framework, time and billing system, import tracking system, and various EDI solutions for clients. • Played a key role in the sale of the company to American Express.