Sintra, Lisbon, Portugal
Very focused, goal seeker, problem solver; with great stakeholder management skills, from team members to senior management, with proven ability to mediate conflicts and get people to focus into results. Strong management and leadership skills; great building relationships and getting the best out of people. Experience working with technical and non-technical teams across a broad range of IT disciplines; Self-motivated, results orientated, and able to execute against demanding competitive goals.
Impact Management, Entrepreneurship & Events: Universities & Schools Campus Digital Portugal Area Manager Fundação Santander: Education, Entrepreneurship & Employment
- Manager of Teams (IT & Operacional) - Project Leader for Projects (IT and non-IT) Target: Improvement & Agility
Management of strategic programs & projects at SIBS Forward Payment Solutions, which includes: - Program governance definition and coordination of the projects and their interdependencies, throughout all the program life cycle; - Management of the program’s budget, risks and issues, taking preventive and corrective responses; - Deliverables and outputs alignment to the program’s objectives with the collaboration of the business management; - Stakeholder's communication management, throughout multicustomer engagement (all major Banks in Portugal), multiple technical teams (development, q&a, certification & operations teams) and multiple manufacturers & suppliers (ATM machines & others). - Projects across all SIBS market areas: Evolution of ATMs (Automatic Teller Machines), Portuguese MULTIBANCO Network; MBWAY Loyalty Reward Systems; Open Banking API (OBA - Berlin Group); Content Management System for ATM Advertising Display; Payment Solutions; Electronic Payment Cards & Payment Facilitators Systems; Infrastructure & Cloudera stack as part of SIBS Anti-Fraud systems, based on Big Data and analysis of analytical data.
- COO & PMO, providing management and guidance to staff (>50 persons); - Performed as Head of Development & PMO Coordinator; - Advisor of CEO and Board for necessary changes in attending to different issues and business decisions; - Built strong relationship by addressing client's issues and complaints in a timely manner, being the face of the company in an escalation point; - Recruitment and interview of candidates to hire and train being aware of the needs in each team/department; - Adjusted the work flow and reassignment of tasks to create solutions and improve efficiency in the daily operation; - Resolved conflict among teams/departments by acting as mediator and following objectives set by the CEO and the Board; - Managed work assignment and allocation for staff for maximum productivity;
Promoted team leading & program/project management of a TAP Digital Communication strategy over 8 years: - IT Manager for Microsoft Development Team & eLearning Development Team; - Program/Project Manager for projects across the Company, mainly Web & Intranet Projects, Technology Migrations, and eLearning; - Daily Operations of TAP Intranets for all Business Units, for product maintenance and product evolution, and service delivery management;
PMO Consultant / Trainer based on Project Management Best Practices: PMI (PMBOK®), IPMA (ICB 3), Agile, Leadership & MS Project; Introduction of different methodologies (Waterfall vs Agile) and implementation of project management best practices.