Bengaluru, Karnataka, India
Supply chain planning consultant having experience of working with diverse client base. Primarily involved in requirement gathering, solution design and delivery of end-to-end solution using SAP IBP (Demand, Supply, Response & Inventory Optimizer)
KRAs include: - Conduct business blueprinting sessions to understand AS-IS & TO-BE processes for supply planning using SAP APO & SAP IBP - Solution design and realization - End to end delivery of custom developments and standard scenario in APO/IBP system - Co-ordinate with technical team to deliver error-free and on-time developments - Conduct unit testings, UAT, cut-over and go-live activities - Contribute to pre-sales by developing and delivering POCs to prospective clients - User Trainings
Product owner of supply chain order fulfilment system: - Prepare product roadmap and product backlog. - Conceptualize and design solutions for new features, integrated within existing supply chain (IT) landscape - Support supply chain processes through seamless IT system for warehousing, long-haul movement and last-mile delivery - Propose changes in existing process to achieve better & streamlined processes - Communicate solution design to all stakeholders to get their buy-in before development - Prepare project plan and manage resources for on-time development & implementation - Train & monitor operations executives to adopt new process
KRAs include: - Requirement gathering through Business Blueprint workshops with Business stakeholders - Responsible for end to end implementation of APO SNP Production Planning - Create & Manage Business Blueprint (BBP) Document, Functional Specs, Standard Operating Practices, User Manual and Test scripts/scenarios - Perform AS-IS/TO-BE Study with core team members and presented reports after completing GAP Analysis. - Integration of ECC and APO Module - Configure SNP Optimizer and carry out unit tests, integration tests for Medium Term production planning. - Deliver Custom reports for PP Analysis, Resource Utilization etc.
Developing a Sustainable Model to Improve Customer Satisfaction for SAP Support Services. - Studied the existing Customer Support Process for SAP and identified areas of improvement. - Interacted with key customers to understand their expectations & performed gap analysis of existing system. - Developed model to improve Customer Satisfaction score of SAP support process based on the analysis of customer feedback data. - Implementation of recommendations with expected improvement in CSAT score.