Canada
Senior Technology Manager with extensive experience in planning and implementing Supply Chain technology solutions and operational process improvements for Retail and eCommerce distribution. Overall focus on achieving business goals, establishing trust with business and technology stakeholders, and developing team skills. Acquired valuable leadership skills and industry knowledge from senior roles in Management Consulting and at Canadian Tire, Sears Canada, and Walmart Canada.
Responsible for identifying, validating, and implementing lululemon’s Supply Chain business requirements for the new country expansion to Mexico for Retail, B2B, and e-Commerce, including integration with a Mexico 3PL for Trade, Warehouse Management, and Transportation. -Facilitated meetings with key lululemon technology and business stakeholders to capture and prioritize the end-to-end Supply Chain and 3PL MVP business requirements and operational flows for the lululemon expansion to Mexico, including Supply Chain, Merchandise Planning, Inventory Control, Finance, and Retail teams -Proactively identified, communicated, and addressed Supply Chain/3PL scope risks that arose due to requirement change requests during development -Shared expertise and experience related to end-to-end test planning and deployment/cutover planning approaches for large, complex projects -Collaborated with the Supply Chain Mexico business owner to define the Retail and B2B UAT test scenarios and post go-live validation criteria based on the business requirements and operational flows, and to quickly resolve issues during the testing and production go-live
Responsible for identifying, prioritizing, and implementing Warehouse Management and Order Management requirements to meet business objectives, improve operational productivity and customer service, and provide accurate information for reporting and decision making. -Enabled an eCommerce business Proof of Concept for fulfilling store replenishment orders and eCommerce customer orders from one DC using shared inventory, by driving the discovery, planning, and implementation of an automated cross-functional solution -Delivered high volume of eCommerce Order Management requirements for cross-functional business projects, including Merchandising, Stores, Returns, Finance, by utilizing Agile scrum methodology to define, prioritize, and manage the work of 20 remote Software and Quality Engineers - Engaged on a highly visible WMS migration project that was in progress and approaching initial deployment, but lacking clarity regarding technology readiness. Quickly took product ownership and leveraged knowledge of Agile tools to identify, assess, and provide clear visibility of the remaining work to senior business leadership - Frequently contacted by cross-functional business and technology teams to share Supply Chain knowledge and provide advice for planning projects and resolving incidents - Delivered Retail and eCommerce WMS requirements for multiple projects (including the following), with a team of Walmart International WMS resources and Canada WMS Business Analysts and Quality Engineers: (1) WMS integrated processes with a new 3rd party automated break pack solution (2) Migration from a 3PL WMS at two eCommerce FCs, including integration of the new WMS with an existing 3rd party solution for Order Fulfillment (3) WMS integrated with a 3rd party automated solution at a new Grocery DC (4) New Ambient and Perishable WMS applications at two non-automated pilot Retail DCs (5) WMS integrated with a 3rd party automated solution at a new eCommerce FC
Responsible for defining business requirements and facilitating user acceptance testing for the implementation of a cloud-based eCommerce Warehouse Management System and improvements for BI data reporting and analytics. - Led the creation of the Business Requirements Document, on-site DC user acceptance testing, and post-implementation support for the implementation of a new cloud-based eCommerce Warehouse Management System (LogFire) to fulfill eCommerce Home Delivery and Store Pick-up customer orders from central stock and flow-through inventory received at the Calgary and Vaughan regional Distribution Centres - Defined new business requirements for enhancing the cloud-based eCommerce Warehouse Management System and existing DC operational processes to fulfill Retail replenishment orders, including break-pack, from central stock and flow-through inventory received at the Belleville regional Distribution Centre - Delivered Sales-related data analytics and reporting requirements for multiple business groups, including Finance, Internal Audit, Loss Prevention, Supply Chain, and Selling Channels (Retail, eCommerce, Home Services, Parts), using BI software (Cognos/SQL) and off-shore BI development resources - Identified the detailed business requirements and user acceptance testing plan for the implementation of new BI solutions for loading Retail Sales data, and regenerating Retail POS receipts based on the loaded Retail Sales data
Engaged in the proposal and delivery of Business Operations and Technology Advisory management consulting projects for the Utilities and Retail industries. • Led the development of a 5-year IT Roadmap for a hydroelectricity distributor by facilitating interviews, workshops, and status meetings with executives and managers in Finance, Customer Service, Supply Chain, Asset Management, Human Resources, and IT, engaging Utilities industry expertise and PwC subject matter specialists to identify project recommendations for the IT Roadmap, and reviewing and prioritizing the initiative recommendations with the executive sponsors.
Responsible for a team of Project Managers, Relationship Consultants, Business Analysts, and Developers to deliver IT strategy, project implementations, and application support for Canadian Tire Petroleum, Canadian Tire Retail, and Corporate business groups. CT Petroleum • Led the development of a 3-year IT roadmap that aligned executives on the initiatives and IT funding required to achieve the target business capabilities and priorities. • Implemented email, collaboration software, and centralized Retail product and price management solutions at the Agent gas bars. • Researched the Retail Payment Compliance requirements (PCI, EMV, Interac), status of competitor compliance, and vendor solution readiness to align the executives on the IT funding required. CT Retail • Facilitated the selection of a Merchandising application with Price Management, Vendor Management, and Assortment Management functionality. • Developed a Fleet IT strategy with Fleet market metrics, current business capabilities and operating costs, and new initiative recommendations. • Led the investigation of technology solutions, risks, and costs with IT Planners, Architects, and vendors for the implementation of an in-store Automotive kiosk for selecting tires. Contributed to a Kiosk Strategy for prioritizing and deploying web-enabled solutions across multiple device platforms. • Developed a Retail POS IT Strategy with POS business requirements for all Retail channels, current POS software constraints and risks, leading POS solutions and preliminary fit assessment, and POS implementation estimates. Corporate • Implemented IT solutions for CT Real Estate to enable third-party online bidding, improved management of construction projects and property leases, and reduced energy consumption in the stores • Initiated the project implementation of a secure, web-based CT Jumpstart Administrative System for submitting and approving funding requests for children to participate in recreational programs.