Atlanta Metropolitan Area
Product Manager with 15+ years of experience leading product strategy, roadmap execution, and delivery across enterprise payments, digital platforms, API integrations, and wallet experiences in healthcare and financial services. Proven track record translating business goals into scalable product solutions, driving cross-functional execution, and using data-driven insights and AI-assisted workflows to accelerate analysis, prioritization, and delivery. Core Competencies Product Strategy | Roadmap Prioritization | Enterprise Payments | Digital Wallets | API Strategy | Platform Modernization | Payment Gateway Integration | Cross-Functional Leadership | Agile Product Delivery | Requirements Analysis | Backlog Prioritization | User Stories & Acceptance Criteria | Release Planning | Stakeholder Management | Data-Driven Decision Making | Process Improvement | Fraud Prevention | AI-Assisted Product Development TOOLS, PLATFORMS & METHODS Jira, Rally, SQL, Stripe, PayPal, Apple Pay, Google Pay, REST APIs, Digital Wallets, Payment Gateway Integration, Agile/Scrum, Backlog Management, User Story Mapping
Led the Convenient Checkout Gateway (CCG) initiative — a Stripe-integrated payment gateway designed to unify digital payment experiences across UnitedHealth Group. Delivered a seamless, PayPal-like solution for healthcare. Achieved multi-payment support (cards, ACH, Apple Pay, Google Pay) and fraud prevention features, reducing payment failures by 30%. Transformed fragmented payment portals into a seamless “one wallet, one experience, one click” solution. Partnered with solution architects and lead engineers to evaluate the functional feasibility of complex product features. Lead product strategy and delivery for a Stripe-powered enterprise payment gateway and digital wallet platform, driving API-enabled payment capabilities. Delivered a unified digital wallet experience across multiple merchant sites. Led cross-functional execution across engineering, architecture, UX, operations, and business stakeholders to deliver digital product solutions. Drove API and platform integrations across Stripe, Sycurio, Optum Bank, and internal systems to expand payment capabilities and support enterprise growth. Delivered support for cards, ACH, Apple Pay, and Google Pay while strengthening fraud prevention capabilities, improving platform reliability and scalability, and reducing payment failures by 30%. Improved delivery effectiveness by identifying blockers, streamlining product workflows, and strengthening execution across cross-functional teams. Balanced customer needs, business priorities, technical dependencies, and delivery risk to drive roadmap decisions across multiple enterprise merchant platforms. Applied AI-assisted product workflows and data analysis to accelerate feature development, strengthen requirements analysis, and improve backlog refinement, story creation, and prioritization across enterprise payment initiatives. Presented feature requirements, demo walkthroughs, and product updates to stakeholders to support alignment and delivery readiness.
Responsible for supporting FIS Code Connect API gateway. • Provide product support to stakeholders and FIS clients to analyze partner APIs to onboard to the API Marketplace improvements. • Reviewed and prioritized JIRA backlog as part of the prep work for Iteration Planning. • Communicate feedback on development achievements in planning and review sessions. • Helped in monitoring the development progress and provided updates to stakeholders, as requested. • Reviewed and provided feedback on Marketplace enhancement before full implementation. • Documented current Code Connect support process to identify procedures, issues, and risks to justify the business process. • Researched and onboarded 3rd Party Partners to FIS new one-stop Marketplace. • Represented Code Connect Marketplace in cross-functional initiatives and projects. • Analyzed and documented customer issues and concerns to support product programs. • Updated documentation to include new enhancements and processes for supported product programs.
Responsible for supporting multiple Mortgage Channel’s developments, enhancements, and process improvement initiatives by assessing system capabilities to recommend appropriate solutions. • Gathered, analyzed, and documented business requirements for LOS (Encompass) enhancements and portal integrations. • Worked with internal customers too, document and strategize future state process improvements against current processes Engage with product users to support their process & identify key areas of improvement and/or refinement. • Facilitated sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when. • Created & manage product user stories & test cases within an Agile/Scrum development process. • Assisted teammates and projects with making appropriate commitments, backlog management, story selection, and story sizing. • Served as the conduit between the customer community and the development team during discovery and implementation requirements experts to establish the technical vision and analyze tradeoffs between usability and performance needs. • Worked in a Scrum/Kanban environment, utilizing Epics, Features, and User Story method to scope out requirements. • Created and documents process flows, requirements specifications, use cases, and mockups. • Collaborated with developers and subject matter • Define user acceptance, creates test cases, and perform system testing to tracking results and triage defects. • Facilitate all Agile ceremonies and coach delivery teams to self-organize and achieve objectives. • Performed testing in Dev and UAT environment. Tracked bugs and ensure issues are resolved before going to production. • Act as a mentor and participate in knowledge sharing and the continuous refinement/development of internal processes and systems.
Responsible for supporting cross-functional objectives within the Digital Application team including creating features, user stories, functional and technical requirements, user acceptance criteria, reviewing test plans and scrum ceremonies. • Serves as a liaison among the stakeholders to elicit, analyze, document, communicate and validate business and system requirements; Represented the business in technical discussions. • Work with the Sr. Product Manager and Development team to prioritize product backlog. • Interact directly with Sr. Product Owners and Development Team (onshore and offshore) to identify and gather requirements to document user stories for Digital applications including new features and enhancements. • Work with the development team and product owner to maintain the product backlog • Created requirement deliverables, which may include user stories, use cases, detailed requirements, process models, and wireframes; Tracked requirements alignment to program objectives and scoped items. • Identify and document areas of potential risks and communicate to Project Manager & Sr. Product Manager. • Facilitate sprint demos and provide final acceptance for completed User Stories, ensuring that the story meets acceptance criteria and that all functional and technical requirements are identified and implemented. • Facilitates design sessions with LOBs, technical team and vendor resources to validate functional design specifications. • Assist scrum team with coordination of features or epics that can be achieved in a sprint, or may require multiple sprints. • Ensures all requirements are fulfilled by the technical design; responsibility to accept or reject the demoed work. • Use requirements to review test cases, process change requests, and manage project’s scope. • Create custom page tagging specifications for web and mobile applications.
Managed requirements for front-end web and M2M development, throughout the project lifecycle; including discovery, requirements definition, system design, UAT, to drive improvements to customer-facing features (Mobile and Web), back-end systems (SOA, CRM, IAM), and new Social Media business models in an agile environment. • Elicits, analyzes and validates business, functional, and technical requirements. • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs utilizing use cases, process flows and system design documents. • Utilize SharePoint to collaborate and synchronize technical design within IT team • Create documentation detailing end-to-end communication between front-end application& SOA, utilizing API’s. • Works directly with IT PM and Business Managers to analyze, specify and implement backend system requirements to support the strategic business plan. • Analyzes information requirements that cross multiple systems to produce workflow diagrams for Digital integration to be shared with project stakeholders. • Work with OEM’s, product owners, and developers to implement mobile and web product enhancements • Work with architects and development teams to identifying technical solutions. • Works with 3rd Party Vendors and IT teams (Architect, FAL and Middleware Developers, QA Analyst, Release Management, Operations, etc.) to ensure the business requirements are interpreted and implemented correctly.