India
Manager Learning and Organisation Development - Responsible for process trainings for new joiners - Responsible for re-certification process of existing employees -Participating in train the trainer programs -Monitoring the execution of the processes laid down -Create standard operating procedures -coordinating with regional COOs Manager - Operations at VFS Global: Functional Competencies: · Customer satisfaction and actionable communicated by the customer. · Influencing the team members & Lead the team · Critical & Innovative Thinking Skills for problem solving · Quick Decision Making · Inculcating team spirit among the team members · Conducting interviews for selection of candidates in the team, managing resource satisfaction and focus on reduction of attrition. · Multi-task and work under pressure · Conflict Management Skills Behavioural Competencies · Quality and Service Orientation for customer satisfaction · Diversity Sensitivity · Drive towards professional and personal development of self and others · Drive to plan for and deliver results despite obstacles and setbacks · Manage team productivity · Maintaining SLA’s for all processes · To liaise with Diplomatic Missions on a regular basis · To conduct training on regular basis (product & process) · To handle team related queries by liaising with various support functions · To implement all new process roll-outs or changes · Conduct regular Audits for all processes · Handling of cash & bank related transactions · To spot incorrect or incomplete information thereby ensuring accuracy of the visa application · Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc… · Maintain & record all application data
Graduated with a first class with majors in Marketing Management in the year 2011. Submitted thesis on Brand Perceptions in Developed and Emerging markets (UK and India) in cosmetic industry.