Charlotte, North Carolina, United States
Passionate and driven sales professional with 6 years of experience in SaaS sales. I've built, coached and managed teams of direct reports, managed full-cycle sales to bring in new business, and created and automated various processes at start-ups, SMB and mid-market level companies. I have strong presentation and communication skills, am highly organized and am adept and efficient in fast-paced environments. I have a desire to learn, lead, create and help businesses accomplish their overall goals.
- Manage the complete sales cycle, securing contracts and enhancing onboarding processes, leading to substantial improvements in client retention - Implement tailored product demonstrations, enhancing user understanding and driving quicker decision-making among prospective healthcare providers - Foster strong relationships with healthcare providers, ensuring seamless communication and collaboration that resulted in increased satisfaction and loyalty - Analyze client feedback to refine sales strategies, achieving noticeable results in engagement and conversion rates - Assist in onboarding new hires, sharing best practices and fostering a supportive team environment to accelerate their integration - Exceeded quarterly & annual quota (110% in 2024) - Awarded for quickest sale on the team within first month of hire (9 days)
- Built a team of 6 direct reports from the ground up - including hiring and facilitating onboarding, training and coaching - Team averaged 104% to quota - Maintain comprehensive records of team performance to discuss in weekly business reviews with the VP of Sales - Optimize Ambition (sales engagement tool) across the department by creating incentive competitions for BDRs and AEs - Sustain communications with Revenue Operations, Marketing, Sales Training, Senior Management and HR - Identify and execute business ideas to improve division goals and targets - Partner with each BDR for weekly 1:1s, shadowing sessions, call dissections and trainings - Facilitate weekly teachbacks for current BDRs on topics such as gatekeepers, dental personas, and salesforce reporting
- Manage a team of 9 direct reports - Maintain comprehensive records of team performance - Involved in hiring and facilitating onboarding, training and coaching - Identify and execute business ideas to improve division goals and targets - Handle department's incentives budget & planning, lead management, intern program, and support the post-onboarding training direction - Created formalized mentorship program pairing new SDRs with more tenured SDRs to enhance on-boarding experience by creating weekly 1:1 check ins, shadow sessions and bi-weekly meetings with the entire team - Execute demand generation campaigns to enable the sales team and follow through on consistent lead follow up - Develop training content to cater to market shifts, industries and personas - Refine overall structure and responsibilities of SDR role by both sales territory and tenure - Optimize Ambition (sales engagement tool) across the department by creating incentive competitions and consolidated documents for reps to have easier access to - Sustain communication with internal departments: Senior Management, Commissions, HR, Marketing, Sales Training, Sales Operations, Analytics, and Lead Management
- Served as the first point of contact and provided product knowledge to prospective customers for our Event Management Platform - Responsible for lead identification and qualification prior to driving traffic to private demonstrations with Regional Sales Director - Set tailored demonstrations of the software to C-level executives, presidents, vice presidents, directors and managers - Facilitate all daily sales activities using Cvent's chosen software/tools: Salesforce, RingDNA, Microsoft Outlook, WebEx and Zoom - First month on the team achieved 334% to monthly quota - Awarded 2020 Annual Top Performer (125% to goal) - Q1 2021 Game Changer Nominee – one out of forty SDRs nominated - Received November 2020 Monthly MVP Award (1 winner on Mid-Market SDR team)
- Served as the first point of contact and provided product knowledge to prospective customers for our Event Management Platform - Responsible for lead identification and qualification prior to driving traffic to private demonstrations with Regional Sales Directors - Scheduled presentations with over 40 different Regional Sales Directors and Solutions Consultants to enhance the experience of current and prospective customers - Set tailored demonstrations of the software to C-level executives, presidents, vice presidents, directors and managers - Facilitate all daily sales activities using Cvent's chosen software/tools: Salesforce, RingDNA, Microsoft Outlook, WebEx and Zoom - Mentored new SDRs to ensure a smooth transition between training and going live in the role with product value, competitive insights and sales techniques - Received my Cvent Event Management Certification to provide superior knowledge to consult prospective customers - Awarded Top Performer for Inbound Sales Team - NBB Influence closed won of $1.1 million in 2020
- Managed doctor’s schedule and ensured he stayed on time during all appointments - Scheduled and coordinated appointments with current patients and new patients through Tops Software - Filed insurance on behalf of patients and collected payment for services - Answered phone calls from patients and fellow doctors - Liaison between orthodontist and referring dentists
- First point of contact for clients, media and prospective clients - Pitched new story ideas to targeted local and regional media outlets for over 15 travel and tourism clients - Secured news coverage in publications - Drafted press releases, event pitches and blog posts - Developed media lists on Microsoft Excel for Account Managers