United Kingdom
I am a committed, performance driven professional with a strong background in Commercial and people management. From my several roles within the John Lewis Partnership and WHSmith Travel, I have developed a range of skills including creative problem solving and building collaborative relationships. I am a strong negotiator with GAP training and strive to achieve results for both my team and my categories.
- Managing 4 categories across Fashion & Beauty, and Home, curating assortments based on customer insight data and sales analysis. - Creating briefs for John Lewis with margin, cost price and retail targets to achieve. Understanding competitor movement to incorporate into briefs to ensure Waitrose remains competitive in the Grocery environment. - Adapting and changing my assortments throughout the year to benefit from seasonally relevant moments and promoting ranges on Front of Store/ secondary space. - Maintaining excellent relationships with internal stakeholders, achieving successful horizontal working and utilising other roles to bring success to the Partnership. - Managing wastage and cost of deletions in sequencing windows to mitigate any risk to the business, and creating aligned critical paths with John Lewis to allow synergy across the Pan Partnership Assortment.
- Working in a team of Buyers in Meal Solutions to ensure deadlines were adhered to and communication was consistent with both internal and external stakeholders. - Responsible for the delivery of buying administrative activities such as end to end promotional management, end of year invoicing, Joint Business Plan management and maintaining balanced workload across the team. - Actioned and managed the full process of grocery secondary space nominations including promotional funding checks and supplier confirmations. -Primary Supplier contact for all queries as well as training on our systems and promotional processes. - Adhere to all Commercial and Partnership processes whilst remaining GSCOP compliant.
-Dual role in a shift based contact centre - Customer service focused on all customer contact methods (e-mails, phone calls, web contact etc.) SLA and quality driven with the focus on end to end ownership, investigation and resolution requiring significant attention to detail - Operational Support is internally focussed and this role involves organising maintenance and advising legal, procedural and compliance notifications to branches - Supporting branches through emergencies such as fires, floods and potential bomb threats - Building strong working relationships with all levels of stakeholders and striving to exceed expectations, within challenging circumstances and time constraints