Mexico City, Mexico
Senior executive with over 25 years of experience leading operations, business development, and digital transformation across technology and service companies in Latin America. Held strategic roles in Mexico, Colombia, and Venezuela, blending business vision, operational leadership, and multicultural management to drive sustainable results in finance, telecom, industry, and pharma sectors. A track record supported by strategic collaborations with companies such as Minsait, Stefanini and Nokia, with a presence in Mexico, Brazil, Colombia, Panama, and Venezuela.
Support companies to grow through Cloud Platform, Cybersecurity, Data & Analytics, Phygital, Users and Application Support, SAP solutions implementation and Blockchain technology in Mexico focused on increasing profitable sales, oriented in the business of the client, for new customer and actual clients (cross selling) in Mexico for Manufacture, Services and Infrastructure sector.
Hunter Business Manager focused on the profitable growth of new businesses in Mexico within the Financial, Pharmaceutical, and Industrial sectors. Responsible for generating business opportunities and closing sales of business-oriented digital and IT solutions, including: Cybersecurity, Digital Marketing, Analytics, AMS, ADS, SAP, Customer Support, and BPO. Specialized in identifying strategic needs, positioning value propositions, and accelerating technology adoption for new clients, with a focus on profitability, scalability, and digital transformation.
Led business development, consultative sales, and account management for Telecom and IT services across Mexico, the Caribbean, and Central America. Managed the full commercial cycle—from prospecting and proposal creation to service delivery and post-sales follow-up—ensuring client satisfaction and operational excellence. Key responsibilities and achievements: - Prospected new B2B clients and consistently met monthly visit and engagement targets. - Designed and presented tailored commercial proposals aligned with client business needs. - Oversaw service delivery and ensured fulfillment of contractual commitments. - Expanded client portfolio across key industries including finance, telecom, retail, and manufacturing. - Collaborated with cross-functional teams to guarantee service quality and business continuity.
Led the Telecom Services Desk for Nokia end customers across Colombia, Ecuador, Peru, and Mexico, ensuring operational quality through KPI tracking, SLA compliance, and ITIL-based processes. Designed and managed Balanced Scorecard dashboards in collaboration with the client to drive performance visibility and continuous improvement. Key responsibilities: - Managed technical ticket handling for OSS, Packet Core, IP, and Transmission technologies. - Oversaw the Service Lab for solution testing and validation. - Delivered customer care and incident resolution with a focus on service excellence.
Responsible for products and services operations of the company and IT area. - Operation of the main product: USA mobile and internationals operator’s interconnections. - Call Center Supervisor, KPIs customer compliance. - Quality Management Systems Implementation and BSC.