Nice, Provence-Alpes-Côte d'Azur, France
Seasoned BPO executive with over 18 years of leading Workforce Management, Operations, Human Capital, L&D, Finance and Sales teams. Veteran global consultant for traditional companies, start-up and BPO. Has worked with over 100 clients from different industries around the world, many of them in Forbes 100/500 lists. Masters in Business Law, Masters in Business Administration (MBA), and certified in Six Sigma Black Belt Fluent in English, Spanish, Portuguese, French and Italian
Responsible for overseeing the company's business operations, liaise with shareholders, drive strategic company growth, client relationship and responsible for the overall performance of the business in all aspects (financial, legal, etc). Developing and executing business strategies to achieve short and long-term goals. Reporting to the board, providing market insights and strategic advice. Developing and implementing business plans to improve cost-efficiency and revenue optimization. Maintaining positive and trust-based relations with business partners, shareholders, and authorities. Overseeing the company's business operations, financial performance, investments, and clients. Supervising, guiding, and delegating executives in their duties. Ensuring company policies and legal guidelines are clearly communicated. Assessing, managing, and resolving problematic developments and situations. Building and enhancing the company's public profile at events, speaking engagements, etc.
We are passionate, proactive and we are obsessed with providing the best possible service to our clients. Whether you are a BPO, a Start-Up or a traditional company, contact us to improve the results of your company. We do strategic and added value solutions in finance, marketing, operations, and Workforce Management/Quality strategy. Our mission: To help companies improve and overachieve their objectives. Our vision: Become the go-to consulting company based on our solutions and added value Our values: Trust, Partnership, Giving our best every day, We lead by example.
Main functions: Leadership of the Support and Services organization. Teams include Workforce Management, Quality, Human Resources, Recruiting, L&D Partnering closely with the Customer Success and Operations team to provide excellent results Budget and P&L Management Establish, direct and monitor policy, procedures, methods, and organizational goals Responsible for development and presentation of opportunities to improve customer and provider service performance, cost/productivity improvement, cost control, and profitability
Client negotiation and relationship Assure contractual achievements of the financial and metrics Budget management and control Determine growing and reductions based on changing forecast and needs – Ramp up/down Analyze staffing and scheduling requirements based on the contract and objectives Sales Contracts negotiations
Head of EMEA (Europe, Middle East, Africa), Costa Rica and Argentina Point of contact for all administrative and personnel items related to Human Capital, Payroll, and Finance for all the staff in own Bussines Unit Manage Budget for the department, salary analysis Assure contractual achievements of the objectives with the employee’s work and performance Improve the metrics associated to finance Determine growing and reductions based on changing forecast and needs – Ramp up/down Analyze staffing and scheduling requirements based on the contract and objectives Client negotiation and relationship Contracts negotiations Develop, coach, support, and evaluate Management team Ensure compliance with company-s processes, conducts and values, tools and system changes