Sydney, New South Wales, Australia
Senior Service Operations and General Management leader with over 14 years' experience delivering service excellence within complex engineering, critical infrastructure, and asset management environments. Proven ability to lead complex, distributed service organisations; strengthen customer loyalty; and embed quality, safety, and compliance as core business drivers. Demonstrated commercial acumen through contract interpretation, service cost optimisation, workforce optimisation, and operational decision‑making within customer‑facing service businesses. Experienced in service delivery ownership, customer escalation management, preventative maintenance performance, and cross‑functional collaboration with commercial and sales teams to protect revenue, reduce cost‑to‑serve, and improve customer outcomes. Recognised for building high‑performing teams, developing future leaders, and driving sustainable improvement aligned with enterprise objectives.
Participated in a variety of design improvement projects which involves assessment of quality and control of production equipment 1. Gained skills in Good Manufacturing Practices (GMP) in pharmaceutical environments 2. Assisted the Process improvement facilitators - Prepared Overall Equipment Effectiveness database