Greater Montreal Metropolitan Area
Having been with Equinix for three years, I spearhead customer satisfaction, dedicated to driving digital sales and account development. Our team is committed to continuously improving the customer experience and expanding our market in Quebec, Canada, and around the world. My leadership role significantly contributes to perpetuating Equinix's culture of excellence. My passion for interconnection and technological innovation translates into measurable improvements such as increased customer satisfaction (NPS) and reduced churn. My commitment as a We are Equinix collaborator and my role as an Equinix ambassador reflect my values of cooperation and efficiency, while fostering sustained and responsible growth.
Advocate for our customers, promote Digital Sales and account growing, Team meeting planner and leader, data-focus and analytic strategist, positive leader and coach, Equinix ambassador, We Are Equinix active contributor, French program teacher, enthusiastic onboarder, NPS booster, churn stopper, customer success and satisfaction oriented, Quebec-Canada mid-market, Field and Named markets developer and more. + Security clearances. Managing government, banking and financial, assurances, aviation, resellers accounts in Managed services, colocation, Equinix Fabric, Equinix Network Edge, Equinix Metal and more.
-Traitement et analyse de données en santé publique à la Direction de santé publique -Vigie-surveillance COVID-19, production de cartes, bilans et analyses.
-Formation d'enquêteurs lors des enquêtes origine-destination (Québec 2011 et 2017, Ottawa-Gatineau 2011, Trois-Rivières 2011, Sherbrooke 2012 et Saguenay 2015; -Suivi d'assurance-qualité lors des enquêtes origine-destination; -Travail de codification et de validation de données; -Traitement statistique.