Visakhapatnam Rural mandal, India
Reporting daily, Weekly for entire team’s (Team level & Individual Level). Performing weekly and monthly error analysis and highlighting the top error category in each sub processes. Validating of Weekly SLA report and publishing the report to the Top management. Maintaining and regularizing the resources/attendance for QA team. Actively working on Ad hoc request and taking responsibilities to complete it within the said timeline. Preparing and publishing SLA’s performance for core and sub processes. Providing effective feedback to the internal & External errors on daily basis for the concerned error contributors. Preparing Root Cause Analysis and POA on SLA target missed and client escalations also. Providing floor support to the new hires in order to achieve the SLA accuracy target and carry out refresher training as in when required. Regularly motivating the staff and guiding them to take the future role responsibilities. Publishing accuracy report of new hires on daily basis (if any). Planning and execution of ad hoc requests in absence of AM. Providing process training when and wherever required. Providing feedback to the QA on their daily performance. Driving the QAs to perform audits as per the Sampling %. Publishing error analysis for repeated error contributors. Supporting Ops and training team with required analysis for highlighting pain areas.
Verifying the Claims for a valid date of Insurance. (Charge entry). Update the Details of the Eligibility in the Application. Allocation of work in the absence of Team Lead. Meeting the Targets along with good quality as per the Client requirement. Escalating Process flow related Issues to the Team Lead. Started working on a Pilot Project Eligibility, Conversion of medical records to electronic. Entering all the patient medical history (Surgeries, allergies and previous hospitalizations etc.). Attended training with client and trained colleagues on the same. Escalating process related Issues to the Client (Vice President). Working as QA for the Conversion of medical records to electronic and for Super bill entries. Verifying whether the billing provider, codes and visit codes are taken correctly in Super bills. Conducting refresher trainings and giving process related updates to colleagues.
Working in clearing operations (CMU & CCU) of MASHREQ BANK Of Dubai as Senior CSA through WNS Global Services in Gurgaon, Haryana From 17th- Dec- 2009 to 26th-June-2014. In Cash Management we receive the Scan copies of the Cheques & Deposit slips in bulk with 1 Deposit slip in which details of those Cheques & Cash mentioned. We take data from the Deposit Slip and its Cheques & cash through EDMS (Electronic Data Management System) & entry in GTS (Global Transaction Services Intellect System) of Corporate Existing Customers of Mashreq Bank. In Outward Clearing we take data from the Deposit Slip as well as from the Cheques of another bank and verify it. Then upload it on Central Bank’s system of Dubai. In Inward Clearing we verify the data sent by Presenting Bank with the images of Mashreq Bank’s Cheques. As- Payee name, Presenting Bank, Claim amount, MICR line and signature. Then it sends to Central Bank of Dubai.