Prague, Czechia
With over five years of experience at Proton, I focus on delivering excellence in localization and linguistic quality assurance (LQA) while driving operational efficiency. My expertise spans service delivery management, project control, and software project management, enabling our team to achieve core objectives and streamline workflows across multiple product lines effectively. As Interim Operational Lead, I contributed to departmental management by overseeing daily operations, resource allocation, and high-level strategy. I also facilitated cross-functional collaborations with senior stakeholders to balance competing objectives and synchronize release cycles. I am committed to fostering scalable solutions that enhance global user experiences and align with organizational goals.
Responsibilities: SAP related solutions offered to own portfolio of 3 countries and requests from respective business lines Communication with vendors related to issues affecting payment on time Monthly reports of payment on time statistics and expected critical payments Troubleshooting & internal corrections Ensuring consistency of payment processes Management and cooperative work of 1 team member in own portfolio Coordination of business with QA, business line, accounts receivable and vendors Achievements: Increasing on time payment ratio of invoices up to 98% from 89%
More than 6 years of combined experience in freelance translation and localization management (written & spoken) Keeping up with very tight deadlines while ensuring quality Translations done for multiple Fortune 500 companies Proofreading & content management for new/magazine websites Freelance team management for large projects, ensuring there are no delays due to lack of personnel
Responsibilities: Ensuring consistent quality of documents, web and in-game UI elements via coordinated management of 3 freelance translators across different titles Creating standards such as style guide for standardization of processes and quality consistency Creating test cases for whole team and portfolio / running the tests for own portfolio Work with JIRA, Office Suite (Excel, Word), CAT tools (TradOS & SmartCAT) and game UI engines Finding and reporting bugs related to UI/UX via coordinated ideas on how to fix them Achievements: Language quality improvement (30% improvement on the main projects received error rate from translators) Creating the standard style guide for the whole portfolio
Responsibilities: Welcoming foreign interested parties and filling the questionnaire to catch leads Manage the office supplies and ensure continuity of business Answer calls related to realty inquiries and pass on leads to business owner or realty specialists Act as deputy realtor in cases when alone in office