Singapore, Singapore
I am a Human Resource Management undergraduate at the Singapore University of Social Sciences with professional experience in luxury hospitality and retail, and international education. Through my experiences at Bacha Coffee, Dover Court International School and Shangri-La, I have gained broad exposure across the employee lifecycle, including talent acquisition, recruitment, HR operations, employee relations, learning and development, employee engagement, employer branding, and compensation & benefits. I believe sustainable organisational success begins with people. While strategy, technology and infrastructure enable business success, it is people who shape organisational culture, deliver memorable experiences and drive sustainable performance. Contributing to discussions supporting an 8-10 year organisational transformation roadmap alongside senior leadership strengthened my appreciation for how people strategy supports long-term business growth. I am drawn to luxury hospitality and service organisations, where investing in people is fundamental to delivering exceptional experiences. I aspire to build workplaces where people are empowered to grow, perform at their best and create meaningful impact. I hope to contribute alongside teams that pursue excellence with purpose and believe that developing people is one of the most enduring drivers of organisational success. I welcome meaningful conversations with professionals who believe that developing people is fundamental to building enduring organisations! 😊
• Took ownership of end-to-end HR administrative operations for a workforce of over 300 employees, including drafting and issuing contracts, onboarding/offboarding documentation, group insurance enrolment, and work injury claims, ensuring seamless compliance and business continuity. • Maintained and updated sensitive employee records across multiple HRIS platforms and statutory portals, supporting audit-readiness and enabling accurate reporting across functions. • Supported the revamp of outdated HR policies and procedures, aligning them with current employment regulations and internal standards to improve clarity and enforcement. • Stepped up to lead mass onboarding efforts for new teaching cohorts, ensuring readiness before school terms and strengthening first impressions of the organization. • Managed Work Pass, S-Pass, and EP applications and renewals via MOM’s system, demonstrating familiarity with immigration processes and legal responsibilities. • Coordinated staff recruitment processes, screening applications and scheduling interviews across departments, accelerating time-to-hire in a tight academic timeline. • Led the planning and execution of two major company-wide events, balancing creative direction with logistical execution to boost employee engagement and morale. • Took initiative to clean up and reconcile over a year’s worth of HR records, from historical backlogs to current inputs, enabling data accuracy and resolving long-standing payroll discrepancies. • Supported training administration and grant registration, maintaining compliance records and contributing to staff professional development tracking. Completed a full-term extended contract and chose to pursue further studies in Human Resource Management. While I was encouraged to continue with the organisation, I made the decision to deepen my expertise in the field through academic advancement, building on the practical experience I gained in this role.
• Collaborated on various HR functions, including learning and culture, employee engagement, talent acquisition, and administrative tasks, enhancing overall efficiency and employee satisfaction. • Conceptualized, managed, and executed high-impact employee events, such as The Pinnacle of Excellence Award Ceremony, Long Service and Retirement Appreciation, Christmas Celebrations, and Chinese New Year Festivities, engaging over 800 employees per event and fostering workplace camaraderie and morale. • Streamlined employee support processes, efficiently handling requests such as corporate passes, and locker-related concerns. • Designed and implemented targeted wellness programs, such as workplace yoga sessions, promoting employee well-being and fostering a healthier work environment. • Directed the creation and dissemination of employee communications across platforms like Microsoft Teams and Instagram, achieving an increase in engagement (from an average of 6–7 likes to 70 likes). This heightened awareness of HR’s presence led to 30% more participants in employee activities than previous records, strengthening employer branding initiatives. • Championed the digitization of payroll, compensation and benefits, and training records, improving data accuracy, retrieval efficiency, and overall HRIS functionality. • Led talent acquisition efforts by sourcing and screening resumes, and assessing qualifications and cultural fit to ensure alignment with organizational needs. Skilled in leveraging job portals to identify top talent and driving the hiring process to secure high-caliber candidates. • Ensured compliance and operational excellence in daily HR tasks, maintaining up-to-date and accurate employee documentation while optimizing HR processes for greater effectiveness. This self-sourced internship is a key part of my Business Studies diploma graduation requirement, allowing me to apply and deepen my understanding of transformation in HR. Headcount: 1,200 employees
All Of Beau is a young and vibrant beauty community dedicated to empowering and uplifting individuals passionate about beauty. Through workshops, fairs, talks, and other enriching opportunities, we provide guidance and support on skincare, cosmetics and beyond. In the span of 10 months, we hosted more than 10 talks with over 200 attendees, organized 3 major product fairs with over 300 guests and attendees, and conducted 5 makeup workshops focusing on eyes, beginner foundation, contour, and trends. We are excited to announce our upcoming biggest Christmas fair in 2024. This community stems from my entrepreneurial side hustle in the beauty franchise sector.
Worked within the Strategy Department to support social media marketing and content creation for DANAMIC Org, DANAMIC Creative Studio and client accounts. • Produced editorial-style social media content covering the latest lifestyle, F&B, arts, music, gaming and technology news, including new store launches, product releases and industry trends. • Researched trending topics and transformed them into engaging short-form content tailored to each platform’s audience. • Attended media launches, exclusive previews and press events to capture content and deliver timely coverage. • Planned and produced an average of 6 pieces of content per week, from ideation and scripting to filming, editing and publishing. • Collaborated with clients to understand campaign objectives, discuss creative direction and refine content concepts. Achievement: • Increased DANAMIC’s TikTok organic engagement by 300%+. • Selected to represent DANAMIC at 10+ exclusive media launches, press previews and industry events, producing editorial content and social media coverage for brands including McDonald’s Singapore, InterContinental Singapore, PS.Cafe, Citadines, and the Singapore premiere of The Lord of the Rings: The Rings of Power Season 2. This self-sourced internship is a key part of my diploma graduation requirement under the Business Digitalisation Specialisation, allowing me to apply and deepen my marketing skills in the real-world.
Oversaw M Social Hotel and Studio M Hotel. I managed the full spectrum of HR functions, including recruitment, employee relations, compensation and benefits administration, onboarding and cessation, learning and development, event planning, and administrative support. Took on additional responsibilities: • Developed monthly themed HR newsletters showcasing creativity and resourcefulness. • Facilitated educational and enriching industrial visits for MOE students. Headcount: 250 employees (clustered)