Bentleigh East, Victoria, Australia
Own and evolve ReadyTech’s cyber security governance and risk management frameworks across the organisation. Ensure compliance with applicable legislation, regulatory standards, and industry frameworks including ISO 27001, ISO 42001, SOC 2, ISM, Essential Eight, and IRAP. Lead enterprise-wide ICT risk identification, assessment, and treatment planning, maintaining the security risk register and driving risk-based decision-making. Oversee internal and external audits, certifications, and assurance programs, ensuring effective remediation and continual improvement. Provide clear governance and risk reporting to executive leadership to support informed decision-making. Champion a strong security culture through policy development, awareness, and cross-functional engagement.
Support and continually improve ReadyTech’s information security program, ensuring secure, stable, and compliant cloud and SaaS environments. Maintain and enhance ISO 27001-aligned security controls, policies, and governance frameworks across platforms and infrastructure. Partner with IT and engineering teams to assess risk, implement security improvements, and communicate risk posture to technical and non-technical stakeholders. Manage internal and external audit activities, coordinating remediation actions to maintain compliance and strengthen security maturity. Support incident response processes, vulnerability management, and patching programs to minimise risk exposure. Ensure high availability and performance of critical business applications and customer-hosted platforms.
Continued ownership of ReadyTech’s ISO 27001 Information Security Management System (ISMS), ensuring ongoing compliance, continual improvement, and successful recertification. Led the consolidation of separate ISO 27001 certifications into a single certification for ReadyTech, streamlining governance, documentation, and audit processes. Led the setup and migration of the HR3Cloud platform from a legacy third-party hosting provider into AWS, including environment design, transition planning, and cutover support. Provided platform support and operational management for multiple Workforce Solutions cloud services, ensuring stability, availability, and timely incident resolution. Supported a range of SaaS and cloud-hosted systems, working across infrastructure, application, and security requirements.
Implemented and supported Micropay payroll solutions for clients, including installation and configuration of Microsoft SQL Server and IIS environments. Provided technical support and troubleshooting across Micropay products, handling urgent payroll-related issues requiring fast turnaround and accurate documentation. Investigated and escalated product defects after completing initial testing and gathering detailed technical evidence for engineering review. Supported internal desktop/IT requests when required and contributed to smooth day-to-day operations.
Provided desktop support and provisioning services within a large enterprise IT environment, resolving requests via phone, email, and service tickets. Built and deployed Windows PCs using Altiris imaging, ensuring consistent configuration and readiness for end users. Deployed and managed software installations using Microsoft SCCM. Managed printer queue configuration on print servers and supported user printing issues. Created and maintained Citrix user accounts and access provisioning. Managed IT hardware stock, including purchasing, allocation, and lifecycle replacement. Liaised with external vendors to coordinate delivery of services and equipment within required timeframes. Supported mobile device provisioning and troubleshooting (including Blackberry devices) and handled telecommunications requests for desk phones and mobiles.