Iaşi, Romania
With nearly 15 years of comprehensive experience in the IT industry, I serve as a trusted Technical and Business Advisor, committed to helping organizations unlock the full potential of Microsoft products and solutions. I excel at providing expert technical guidance, driving process optimization, and aligning technology strategies with business objectives to fuel growth and success. I am proficient in diagnosing and resolving complex technical challenges, delivering impactful solutions that enhance operational efficiency. My ability to communicate intricate technical concepts in an accessible manner empowers clients to fully leverage their technology investments. In addition to my technical expertise, I bring strong leadership skills and strategic insight to every project I manage. By identifying areas for improvement and implementing effective solutions, I enable organizations to streamline workflows and achieve measurable results. My focus on client collaboration and tailored solutions fosters long-term partnerships built on trust and reliability. Dedicated to delivering strategic, forward-thinking guidance, I help businesses navigate technological advancements, ensuring they stay competitive in an evolving digital landscape. My approach combines technical expertise, business acumen, and a commitment to driving meaningful impact.
• Developing strategic roadmaps aligning digital workplace solutions with business objectives to drive long-term success. • Selecting, implementing, and optimizing collaborative tools, intranet solutions, and communication platforms to foster effective teamwork. • Designing and implementing cloud-based solutions, leveraging platforms like Microsoft 365 to enhance flexibility and scalability. • Incorporating robust security measures and ensuring regulatory compliance within digital workplace solutions to protect against potential threats. • Leading the design of digital workplace solutions tailored to meet the unique needs of different industries and organizations. • Collaborating with cross-functional teams, including IT and leadership, to understand and address organizational requirements. • Creating comprehensive documentation and reports to communicate the impact and effectiveness of digital workplace solutions to stakeholders.
• Assess, configure, improve and prepare Onpremises Mail and Communication platform for Microsoft 356 and Cloud journey • Support, troubleshoot and maintain Active Directory infrastructure and Hybrid Identities • Define structure and architecture for Microsoft 365 components inline with business and industry requirements • Configure, maintain and improve Security and Compliance components to ensure alignment with industry standards and regulatory requirements
• Contribution to Customer Proposals, including planning, costs, business and technical aspects, since the need was identified up until contract signing. • Turning business needs and issues into opportunities by identifying, architecting, planning, documenting, implementing and configuring Microsoft Solutions, mostly Microsoft 365 and Azure related. • Supporting Customers throughout the whole project’s lifecycle with various tasks and activities, depending on the project type, starting from Assessments, Documentations and Workshops, and ending with Custom Solutions, Project Management and Suppliers Engagement • Coaching and supporting peers toward improving delivery quality and unlock career opportunities
• Provide leadership & partnership when required to other virtual team members both internal and supplier managed • Accountability for driving get to green plans for key metrics like Customer Experience, Handle Time, Resolve Rate and First Contact Resolution. • Ensure alignment of the delivery experience across multiple teams • Owner of the end-to-end customer and agent support experience to drive continuous improvement • Contribute to the supplier strategy in partnership with the Service Delivery Managers and Supplier engagement teams. • Define strategic initiatives to deliver tangible improvements in customer experience, cost efficiency and revenue generation. • Provide feedback on progress to respective support and business stakeholders and a close alignment on continuous product improvement
Resolving escalated requests regarding complex reactive support issues affecting Exchange Server Infrastructure, Exchange Online and/or hybrid environments (Exchange On-Premise and Exchange Online), Exchange Online Protection. Providing customers with reliable technical solutions and a consistently outstanding service experience.