Medina, Al Madinah, Saudi Arabia
Commercial Management (EP 16) and Customer Engagement (EP 17) Enabling Projects Elaboration o Project scope of work, general and specifics assumptions o KPI definition o Assessment of the existing situation o Strategy and Action Plan o Timeline and Responsibility Matrix o Risk and Mitigation Plan o Business Cases and Budget o Sites and Customer Satisfaction survey Commercial Management (EP 16) and Customer Engagement (EP 17) Enabling Projects Implementation and Evaluation o Initiatives schedule o Resources mobilization, training and capability building for follow up o Alignment and interaction with other departments o Daily monitoring o Weekly, Monthly and Quarterly reports
INDIRECT CHANNEL MANAGEMENT: - Drove subscribers base from 5,5 million to 7,5 million RGS 90 - Elaborated, implemented and monitored customers identification project as per the regulation - Improved Market share from 27 to 36% - Enhanced revenue from 153 Billion to 162 Billion - Implemented cost optimization initiatives within classical, specific, and Orange Money Channels - Business monitoring tools implementation DIRECT CHANNEL MANAGEMENT: - Improved QoS & Customer satisfaction from 74 to 84 (target 80) - Reduced waiting time from 24 mn to 8mn - Ameliorated the Deadline for processing customers' requests from 10 to 5 mn - Increased capillarity from 60 to 74 franchised outlet ORANGE MONEY: - Implemented TELCO & OM convergence - Improved OM penetration from 29 to 34% - Deployment of 3000 kiosks nationwide
CAP is a collection of highly varied and skilled professionals, with each holding a minimum of 10 years of experience in mass consumption sectors. Here below is the list of the very well-known companies in which their experience has been acquired and has benefited from and today stand in the high lines in the market standards in Cameroon. MTN Cameroon Coca-Cola Les Brasseries du Cameroun Diageo Cameroon Chococam Nestle Cameroon Danone Cameroon Paness Conseil Professionals at CAP originate from these structures in the local and international arena at different duty levels and highly contribute to the effective elaboration of business plans, implementation and development strategies, and operational actions in the above-listed companies using these tools. - Sales & Distribution - Marketing & Communication - Market Research & Data Mining - Human Resources - Taxation & Management Control - Logistics
o Drove subscribers base to 10 million RGS o Creation of specific acquisition Partners o More than 60% Market Share o Distribution Rationalization and Professionalization o Developed data & Device Unit o Cost of Sales reduction from o Acting CEO in November 2013 & December 2014
o Achievement of classical and specific channels Distribution sales targets o Zoning optimization o Dealers rationalization o Cancel credit revolving o Out of stock improvement by using Engine Room
o Achievement of the revenue target o OPEX reduction within the regions, Channel, Training & Project units o Customers bonus reduction o Achievement of the connections target o Partners downgrade o Full zoning implementation across all regions o Engine Room set up, implementation and follow up.