Jordan
I am an experienced HR and humanitarian professional with a strong background in case management, team leadership, and operational coordination in complex environments. Over the past 10+ years, I have worked extensively with refugees and vulnerable populations, supporting programs across multiple organizations, including NRC, IOM, UN, HI, and the private educational sector. *Human Resources Management: Full-cycle recruitment, onboarding, induction, performance management, payroll, leave and attendance tracking, HR policy implementation, and staff development. * HR Operations & Compliance: Ensuring adherence to organizational SOPs, donor regulations, and local labor laws across multiple sites, including camps and host areas. *Employee Relations & Risk Management: Acting as primary HR focal point, managing employee concerns, mitigating HR risks, and promoting a safe, inclusive, and respectful work environment. *Case Management & Protection: Supporting refugees and vulnerable populations through counseling, social protection, legal assistance, and community-based programs. *Team Leadership & Capacity Building: Supervising, mentoring, and coaching HR and support staff; facilitating knowledge transfer and improving team performance. *Operational Coordination & Documentation: Streamlining HR workflows, maintaining accurate digital and physical records, preparing reports, and supporting audits. *Strategic HR Planning: Managing national and international recruitment processes, workforce planning, and implementing HR projects aligned with organizational goals. *Project & Volunteer Management: Leading recruitment, training, and coordination of volunteers and project staff for community-based and humanitarian initiatives. *Stakeholder Engagement & Communication: Collaborating with managers, NGOs, government partners, and international agencies to ensure program success and staff satisfaction. *Technical & IT Skills: Proficient in HR software (PRISM, NRC HR system), Microsoft Office, data management, and reporting tools. *Compliance & Ethical Standards: Promoting PSEA standards, safeguarding principles, and organizational ethics in all HR and program activities.