Birmingham, England, United Kingdom
As a Network Operations Center Engineer at Zong CMPak Ltd, I monitor and troubleshoot the network performance and security of the largest mobile network operator in Pakistan. I have a Cisco Certified Network Associate (CCNA) credential that demonstrates my proficiency in networking technologies and protocols. I am also skilled in digital supply chain, industrial Internet of Things (IIoT), and cybersecurity, which are essential for the smart manufacturing field. I am currently pursuing my MSc. Smart Manufacturing at Birmingham City University, where I learn how to design, implement, and manage intelligent and connected manufacturing systems and processes. My goal is to apply my knowledge and experience to optimize the efficiency, quality, and sustainability of the manufacturing industry. I am passionate about leveraging technology to solve complex problems and create value for the society.
• Monitored network performance, identifying and resolving potential issues to ensure optimal operations. • Generated and managed Trouble Tickets and Work Orders for efficient incident tracking and resolution. • Collaborated with field operations to escalate faults and provide OSS FM support, enhancing troubleshooting efficiency. • Prepared and submitted detailed daily and weekly outage and alarm reports, improving communication across departments.