San Salvador, El Salvador
Senior technology executive with over 15 years of IT leadership across diverse global sectors. I am adept at crafting and executing technology strategies that align tightly with business goals, driving both growth and innovation. My career is marked by a sharp focus on digital transformation and operational excellence, achieved by fostering robust processes and deploying scalable technologies in complex, multinational environments. I have spearheaded major IT infrastructure overhauls, systems integrations, and cyber security initiatives, overseeing IT operations that support thousands of endpoints across multiple continents. My role as a strategic leader involves setting ambitious targets, cultivating high-performing teams, and nurturing a culture that celebrates achievement and continuous improvement. My expertise extends to managing large-scale projects and leading IT departments through transformative changes, including the successful attainment of ISO 27001 certification and the creation of centralized data ecosystems. I have a proven track record in M&A integrations and have been instrumental in optimizing IT landscapes post-acquisition to drive synergy and value. A leader with a knack for problem-solving, I engage seamlessly across functions, enhancing business operations with innovative IT solutions. My approach combines rigorous analytical skills with a collaborative leadership style, ensuring that IT initiatives deliver tangible business outcomes and enhance customer satisfaction. Specializing in Global IT Management, Data Strategy, Cybersecurity, and Compliance, I am passionate about leveraging technology to solve complex business challenges. I look forward to continuing to lead IT transformations that align with strategic business objectives, delivering operational excellence and sustainable growth.
As Chief Information Officer, I established the company’s Information Technology and Security Strategy from the ground up, aligning with the strategic growth goals of the organization. My key contributions include: IT Infrastructure Development: Initiated and developed the entire IT operational framework from scratch, instituting foundational processes that support scalable growth. Cybersecurity Implementation: Created the company’s cybersecurity and engineering departments. Led the design and implementation of critical security policies and controls, steering the organization towards robust cybersecurity postures. Data Team Formation: Established and led the new Data Team to build the company’s first data warehouse and centralize reporting functions. This strategic move has enabled enhanced data-driven decision-making and significantly improved business intelligence capabilities. ISO 27001 Certification: Directed the company’s successful attainment of ISO 27001 certification within 18 months, demonstrating exceptional leadership in standardizing information security management and mitigating compliance risks. Strategic IT Planning: Crafted a long-term IT strategy that integrates with business objectives, supporting sustainable growth and enhancing competitive advantage. Implemented cutting-edge technologies that have propelled operational efficiencies and innovation. Leadership & Team Building: Built and managed a high-performing team of IT and security professionals. Cultivated a culture of excellence and innovation, significantly improving team delivery and agility through agile methodologies. Budget Management & Cost Efficiency: Responsible of the IT & Cyber Security budget, prioritizing investments. Optimized costs through strategic planning and diligent management, enhancing resource allocation and financial health. Achieve a 30%+ reduction in SaaS tool cost within the first 9 months through license optimization, eliminating duplicity and negotiations.
Strategic IT Leadership: Crafted and executed comprehensive short- and long-term IT strategies to align systems integration, service management, and infrastructure development with overarching business goals. Managed capital and operational budgets, and designed staffing models to optimize IT department responsiveness and efficiency. Global Mergers & Acquisitions Support: Played a pivotal role in acquisition diligence, assessing IT capabilities and integration needs. Led successful IT integrations across multiple global acquisitions, ensuring seamless service continuity and system compatibility. Project Management and Service Delivery: Established and communicated clear project milestones and service level agreements (SLAs) to regional leadership and key stakeholders. Ensured consistent IT service delivery by aligning resource allocation with strategic business needs. Change Management Oversight: Served as a member of the Change Advisory Board, overseeing all regional IT change management initiatives and providing critical backup for change approvals in the US, Canada, and Europe. Enhanced regional adaptability to IT system changes, minimizing disruptions and maintaining business continuity. Leadership of Key Global Projects: Directed major IT projects impacting over 270 locations across 40 countries, leading to significant improvements in global IT infrastructure and operational capabilities.
Regional IT Operations Leadership: Directed IT operations across the LATAM region, managing 6 locations in 4 countries with a complex network of over 10,000 endpoints and 6,000 end users. Ensured high standards of service and operational efficiency throughout the region. Strategic Infrastructure Management: Orchestrated the planning and execution of all site build-outs and closures, aligning physical infrastructure changes with strategic business needs. This included developing comprehensive site plans that supported organizational growth and adaptability. Standardization of IT Systems: Led the development and implementation of standardized global computer images and group policies tailored to client and site-specific requirements, enhancing system uniformity and user experience across all locations. Cross-functional Collaboration: Acted as the primary liaison with Global Directors, ensuring the seamless execution of regional and global IT projects. This role was pivotal in harmonizing project goals with business objectives and facilitating cohesive project management efforts. IT Asset Optimization: Conducted comprehensive cost-benefit analyses for IT infrastructure equipment, prioritizing needs and orchestrating the redistribution of resources across international borders to optimize asset utilization and cost efficiency.
• Lead and supported the local IT team ensuring that equipment allocation and SLA’s were met on a daily basis. • Responsible for onsite planning and execution of client implementations, ramps and buildouts. • Create and develop streamline and improvement plans following ITIL, SIX SIGMA and LEAN methodology • Responsible for planning, testing and maintaining Business Continuity and Disaster Recovery plans
Manage and train a team of Specialized L2 Technicians Develop direct reports in order to grow within the organization Owner and Leader of Dispatch reduction process for Dell Consumer Tech Support Lead the business in cost reduction initiatives Analyze and create action plans at a multiple Queue level to improve KPI’s
Business Process Improvement (BPI) Green Belt Certified Subject matter expert on business processes and metrics Devise or modify procedures to solve problems considering resources, time and form of desired results Development and execution of implementation plans for improving processes and procedures Drive projects using Continues Improvement Tools ( Six Sigma) Creation of customized reports for business leaders Mentor to Yellow and Green Belt Projects
Responsible for the performance, development and technical knowledge of Team Creation of customized reports and action plans for support organization Responsible of taking escalation of clients and approver of concession for the Tech support queues Subject Matter Expert for Technical Support on Desktops, Laptops, TV, Axims, projectors and printers. Provide inputs to product group on improvement or known bugs found in equipment.
Lead all Programming related projects for the company SEO (Search Engine Optimization) advisor for internal and external customers Install, configure and secure all Linux Web Servers remotely Responsible of presenting to the clients proposals on the programming area.