Center District, Israel
Senior Customer Success Manager specializing in cybersecurity and identity resilience, working with enterprise and Fortune 100 organizations to drive adoption, retention, and expansion. Experienced in managing complex technical accounts, leading cross-functional initiatives, and translating business needs into scalable solutions. Proven track record in increasing customer lifetime value, reducing churn, and driving product adoption across global markets. Background spanning customer success, technical delivery, and sales - enabling a full lifecycle perspective from acquisition to expansion. Passionate about building long-term partnerships and delivering measurable business outcomes.
As cybersecurity leaders and Active Directory (AD) experts, we know that identity-first security is the key to operational resilience. For more than 90% of today’s enterprise organizations, if AD isn’t secure, nothing is. Many of the world’s leading businesses trust Semperis to help them protect AD and Entra ID from escalating cyber threats. Nothing is off-limits to today’s cyberattackers, including emergency services, hospitals and healthcare providers, schools, and financial institutions. Whether your business is building businesses, saving lives, or serving citizens, we help you operate with confidence by protecting your critical identity infrastructure.
• Managed portfolio of SMB to Fortune 100 enterprise customers, driving adoption and retention. • Leading technical projects and fostering daily communication across diverse internal teams to pinpoint improvements, develop solutions, and elevate customer experience while boosting sales revenue. • Being the primary point person in the CSM team for addressing customers' technical concerns, I resolve issues directly and, if necessary, escalate them to developers while ensuring timely resolution. • Coach CSMs daily to improve technical performance by implementing team training and private sessions.
• Handling the whole customer journey, from lead acquisition, sales, to overseeing accounts throughout their lifecycle with the company. • Engaging in global negotiations with C-level executives in both SMBs and Enterprise firms. • Nurturing client relationships to boost service adoption, generate referrals, spot opportunities for upselling and cross-selling, cultivate loyalty, and forge lasting relationships. • Customer retention and expansion, while preventing churns in a high churn-risk environment, to ensure the service renewal of the customer. • Responsible for the integration, onboarding, configuration and commissioning of customer systems, and provision of on-going technical support and training. • Serving as the customers' advocate, focused on identifying and understanding their needs while aligning with the company's objectives.
• Responsible for the entire sales cycle from pipe generation (lead hunt) to close • Experienced in engaging and negotiating with C-level executives @ SMB-ENT businesses • Creating solutions, processes, and product improvements in order to increase sales
• Sales training: increasing patron consumption • Employee qualification and training • Suppliers: rate negotiation, logistics, product enablement • Customers relations engagement