Hutto, Texas, United States
Conducted real-time assessments of high-risk content, applying risk assessment matrixes to prioritize and escalate incidents. Applied content moderation policies across sensitive topics, including child exploitation, violence, and hate speech, ensuring consistent enforcement. Analyzed data and trends to detect patterns of policy violations, supporting proactive incident management. Worked closely with Legal and Engineering teams to streamline workflows and ensure compliance with regulatory standards. Handled distressing content objectively and professionally without bias, adhering to company policies and maintaining confidentiality. Collaborating with cross-functional teams to address emerging issues and implement solutions. Handle high volume queues of emergency escalations from law enforcement and court systems. Providing feedback and suggestions for policy updates and improvements based on content trends and user interactions.
Performed root cause analysis on high-risk content, including child exploitation, violence, religious and political views, and adult content. Reviewed content against 5 egregious policy verticals, ensuring compliance and preventing abuse of platform guidelines. Experienced in handling sensitive content, including child exploitation, self-harm, violence, and other egregious materials, while ensuring strict compliance with company policies and industry regulations. Crafted comprehensive incident reports, documenting escalations, findings, and recommendations for key stakeholders. Led calibration meetings with labeling teams to improve accuracy rates and policy alignment. Utilized SQL, Excel, and Google Sheets to mine data and extract actionable insights, driving informed policy decisions. Provided data quality feedback to POCs and cross-functional teams, contributing to SOP optimization. Collaborated with external law enforcement and regulatory bodies to report and manage high-risk content incidents in compliance with legal and safety standards. Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation.