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IT Service Team Leader at Bank of China Turkey

Istanbul, Istanbul, Türkiye

About

As a disciplined leader in IT, I implement and manage ITIL processes while successfully executing project and change management practices. I oversee a wide range of IT services, from office cameras, access cards, and alarm systems to infrastructure and operational support. I play an active role in managing and developing infrastructure and operational systems. This includes IT asset management, maintenance, troubleshooting, and repairing critical hardware. I ensure a secure and seamless work environment by providing the necessary support and training to employees, constantly aiming to improve service quality. I actively participate in core banking application development processes and oversee deployment activities. Additionally, I take part in audit processes, ensuring all compliance requirements are met. I collaborate with teams to identify and close gaps in hardware and service levels. With a basic understanding of networking, server management, and virtual machines (VMs), I support infrastructure teams in data center (DC) installations, cabling, and inventory management. Finally, I am passionate about identifying inefficiencies and eliminating non-value-adding tasks to enhance operational performance.

Experience

  • Bank of China Turkey (8 yrs 1 mo)
    • IT Service Team Leader
      Sep 2023 - Present · 2 yrs 10 mos

    • IT Specialist at Bank of China Turkey
      Jan 2022 - Sep 2023 · 1 yr 9 mos

    • IT HELPDESK AND OPERATOR
      Jun 2018 - Aug 2022 · 4 yrs 3 mos

  • IT Operator & Helpdesk at Bank of China
    Jun 2018 - Aug 2022 · 4 yrs 3 mos

  • IT Intern at Rabobank
    Jun 2017 - Jun 2018 · 1 yr 1 mo

  • Stajyer at YAZ Bilgi Sistemleri ve Tic A.S.
    Jun 2016 - Jul 2016 · 2 mos

    SQL temel bilgisi kazanımı