Simi Valley, California, United States
Technology Operations Executive | Driving IT & Security Excellence in Highly Regulated Environments | Specializing in ITSM & ITOM solutions that scale | Passionate about empowering people, building high performance teams, and world-class service delivery. With deep experience in IT and cybersecurity leadership, ITSM, ITOM, IAM, IT Compliance, and SecOps. I optimize the performance of technology teams and process, ensuring operational maturity and compliance in high-risk, highly regulated environments while remaining unapologetically curious and detail attuned. My leadership has driven teams through ITSM overhauls, M&A TechOps integrations, and crisis management events, where I’ve been responsible for aligning security and IT operations with evolving compliance mandates and business priorities. Having worked across financial services, hospitality, food manufacturing, retail, and real estate industries, I thrive in complex fast-moving environments that require both strategic oversight and hands-on problem-solving. But my leadership isn’t just about technology frameworks and compliance—it’s about people. I am passionate about mentoring new and future leaders, uplifting team performance, and building scalable processes that drive quality and consistency. I believe in cultivating a culture of excellence, innovation, and recognition. Beyond Technology Outside of work, I’m an aspiring hobbyist of auto racing, flying, backpacking, and love the thrill of adventure. I find lawn care and gardening to be the greatest therapy, and if I weren’t in technology, I’d probably be investing in real estate full-time or on the race track. Let’s connect—whether to talk tech, leadership, or shared passions!
Served as Deputy CIO overseeing IT operations, IAM, IT Compliance, and IT Service Management. Led multiple teams through rapid organizational growth, major system transformations, and a high-profile merger, ensuring seamless IT integration and operational efficiency. Passionate about mentoring new and future leaders, driving cultural change, and enabling world-class IT services.
Led a 24x7 IT service desk supporting 16,000 employees across North America, improving service quality, incident resolution, and customer experience. Orchestrated major operational overhauls, technology enhancements, and business continuity initiatives during a global pandemic.
Oversaw IT infrastructure projects and client technology enhancements across 400+ branches and corporate locations in the US and Canada. Focused on driving efficiency, standardizing technology delivery, and enhancing wireless infrastructure.
Directed cybersecurity operations, compliance initiatives, and security response functions for a leading restaurant chain. Focused on PCI compliance, incident response, and reducing security risks through proactive measures.
Built the organization’s cybersecurity function from the ground up, developing security policies, awareness training, and technical controls to enhance resilience against evolving threats.
Senior IT shared services role providing tier 3 support to all divisions of the business providing development and maintenance of knowledge base. Conducted LAN/WAN network support, monitoring, and outage management.