Orhan SERT

Industrial Engineer MSc.

Bursa, Türkiye

About

Industrial Engineer MSc with a comprehensive background in project management in defense industry, chemistry and cable systems sector as well as experience in sales and supply chain. Experienced in creative problem solving and correct decision making under stress. Simplifies complex tasks and maximizes efficiency by having analytical thinking mindset. Highly motivated, agile to new challenges, embraces teamwork and skilled in establishing intercultural communication and cooperation.

Experience

  • Customer Service Contact at Valeo
    Dec 2023 - Present · 2 yrs 8 mos

    - Order management of PSA Group & Daimler - Mercedes & Volkswagen & Toyota Europe. - Following raw material procurement process and ensuring the materials availability on time at factory by taking into consideration changing customer demands - Coordinating and leading high volume of production in order to secure customer satisfaction by taking necessary actions in advance. - Optimization of stocks and avoiding inactive raw material procurements via analyzing changing customer demands and operating weekly MPS. - Organization and optimization of daily shipments according to dynamic customer needs by taking into account customer based weekly production plans. - Attending daily & weekly customer meetings as a constant customer contact and providing necessary information by using customer portals actively.

  • Order Management & Intercompany Sales Engineer at Prysmian Group
    Dec 2021 - Dec 2023 · 2 yrs 1 mo

    - Following up and organizing all processes of Railway & Marine & Renewable Energy projects from order entry into SAP system to shipment to customer - Creating monthly sales plans of company by taking into account deadlines demanded by customers and payments situations. (Approximately 4.000 tons per month) - Organizing production and shipment of a large tonnage of 1.200 tons per month for railway, marine and renewable energy projects within the deadlines required by the customer. - Coordinating & planning the production, quality and logistic teams by organizing weekly S&OP meetings in order to meet customer demands and avoid any delay. - Reviewing the project details and preparing & offering quotations for Railway, Marine and Renewable Energy projects and revising these offers periodically depending on changing costs. - Following monthly sales targets and customer service level day by day and taking necessary actions.

  • Customer Relations Manager at Sözal Kimya San. Tic. Aş.
    Jul 2019 - Nov 2021 · 2 yrs 5 mos

    - Organizing the correct entry of customer orders into the system through ERP program - Performing cost analyzes and following updates on sales prices - Dynamically controlling the inventory levels of the products related to the orders and managing the critical stock levels - Creation of production plans of products related to customer orders and following up production processes - Organizing the shipment of the products based on the order deadlines and following the process until the delivery of the products to the customer - Periodically monitoring the satisfaction and complaints of existing customers and carrying out continuous improvement studies. - Directing and following new customer acquisition efforts in accordance with new customer selection and evaluation procedures.

  • Industrial Engineer of Naval Forces at Turkish Navy
    Jun 2015 - Jun 2019 · 4 yrs 1 mo

    - Team management in crisis and the ability to make the right decisions under stress. - Active use of radar, navigation, satellite communication and command control systems and devices. Follow-up and execution of periodic maintenance of these systems and devices. - To prevent falling below the critical stock level by dynamically controlling the inventory levels of the needed materials. - Keeping the replacement materials ready for use by procuring sufficient time in advance by being in active contact with the supply units - Determination of preventive measures for delays that may occur in supply and apply&follow-up of the steps for the implementation of the determined measures

  • NATO Executive Officer at NATO
    Jul 2018 - Dec 2018 · 6 mos

    - Served as executive officer by travelling to multiple countries within the international NATO task group. (Italy, France, Spain, Greece, Romania, Bulgaria) - Attended to international naval exercises in which analyzed the operations of naval units and creating & executing strategic plans. - Organizing joint trainings by bringing together international personnel. - Establishing intercultural communication and cooperation.