Luxembourg
20 years of experience in training, software implementation, user support, business requirement and continuous improvement. Trilingual ( French, German, English ). Engaged in corporate sustainability. Loyal, proactive.
-Collaboration with internal departments, IT teams and external IT service providers -Support and advice of the areas as well as development of solution options -Conceptual design and development of the IT landscape; Automation of existing processes and procedures -Takeover of the project handling -Preparation and execution of test activities; Training -Change and release management, error analysis and implementation of optimization and corrective measures
-Provide methods, materials and deliver consistent trainings to operations on aifreight systems including SAP TM -On-site / Remote coaching during and after implementation -Support manuals creation and refinement of regional training materials -Contribute to knowledge and best practice sharing, participate in business improvements -Promote and support a culture and discipline of Continuous Improvement
-Lead of productivity through IT process standardization and training -Identification and analyze of business demand and evaluation of process improvement versus application development -Business expertise for system developments -Business Process Optimization : identifying opportunities to drive change to current process in order to reduce cost, managing risk, improve efficiency and effectiveness
-In charge of system implementation and training in United Arab Emirates, Netherlands, England, Italy, Austria and back up for the USA -Technical and business analysis of hubs, 24/7 user support for Asia, Europe and America, testing, quality monitoring, system optimisation, creation and update of procedures and training materials
Specialised in fabric import ( air cargo + road transport ) : administrative documents, deal with trucking companies and customs, licences management Specialised in IT material export ( air cargo ) : loads consolidation, reservations and arrangements with airlines companies, legal documentation and associated filing requirements, tracking to destination