Istanbul, Türkiye
• Management and further improvement of the current Automotive Service Chain Concept. (currently 221 services in Turkey) • Analysis of competitors' applications in the market. • Development of a new automotive service chain concept from scratch • Key Account Management of Online Retailers and Chain Service customers
• Brisa, a joint venture between Bridgestone and the Sabanci Group. • Responsible for implementing new business model for Otopratik fast fit services along business development of the existing dealer network • Lead of launching 33 new dealers from scratch to end • Identifying initial stock of spare parts for all Otopratik services • Creating and pricing maintenance packages for fleets • Supporting local marketing activities • Technical and non-technical trainings of dealer employees • Deciding electric vehicle charging station investment at dealers • Interviewing independent services for dealership and deciding if they are suitable
· Doğuş Otomotiv is leading automotive importer and distributor of VW group in Turkey. · Responsible sales and stock operations of Porsche spare parts, accessories and boutique products for both distributor and dealers · Daily monitoring after sales KPI's such as part turnover and job orders · Creating after sales campaigns/advertisements in order to increase after sales volume · Giving support part related issues to the dealers by communicating Porsche AG Germany. · Responsible all customer related subjects such as evaluating concerns, goodwill decisions, law/legal cases · Reporting daily, weekly and monthly after sales results to top management · Ensuring spare parts, accessories and boutique needs in Porsche events such as Porsche on Track, Porsche Driving School, Porsche Golf Tournament · Coordinating Porsche Online Shop
· Reporting to Ford Europe engineering teams for providing production and service solutions of passenger vehicle customer problem by a coordinated study with Ford Otosan after sales teams · Organizing field meetings to the authorized dealers. Sharing important hints, existing problems and their solutions in order to increase dealer’s after sales metrics like FIRTFT (Fix It Right The First Time) and customer satisfaction · Put into use cost-effective repair methods by negotiating local and foreign remanufacture companies · Following redevelopment studies of Ford Europe · Supporting for cost reduction of passenger vehicle warranties · Dealing with legal issues and replying case forms · Technical support for diagnostic devices