Singapore
- Assist in planning and executing promotional campaigns for enrolment, achieving 100% enrolment at all centres - Manage Google Ads campaign and Google Business Suite - Plan, design and post organic content on social media pages (Facebook & Instagram) at least twice weekly - Perform website regular maintenance and updating - Track content performance through Meta Business Suite to revamp content calendar
- Collaborated with users, developers and quality assurance team to ensure smooth programme deployment for go-live at multiple polyclinics. - Analysed and resolved client-reported issues with hardware and software, ensuring client satisfaction while balancing expectations for over 30 tickets. - Designed multiple test scripts for user acceptance tests, led and supported testing with 100% sign-off on projects. - Prepared mockups for presentations and materials for user training and demos across 5 projects. - Planned and conducted 2 user training workshops and knowledge transfer sessions for the team.
- Taught more than 20 children (aged 4-11) music theory and piano, cultivating a love for music - Prepared 2 children towards ABRSM grade 1 - Communicated with parents regarding child's progress, reviewing goals and managing expectations every week