Staten Island, New York, United States
The he best solutions rarely come from having the perfect tools — they come from understanding what you already have deeply enough to make it extraordinary. That lesson started early. I was the kid who built with whatever was available, reverse-engineered anything I could get my hands on, and figured things out by doing. That same instinct drives how I lead today. My career in technical operations has been built on one consistent thread: I walk into environments with existing teams, existing infrastructure, and existing challenges — and I create the conditions where people and systems can actually thrive. Not by replacing what’s there, but by elevating it. What I’ve learned after 15+ years is that the best-performing operations aren’t defined by their equipment or their budgets. They’re defined by whether the people running them feel trusted, challenged, and invested in the outcome. That’s what I build. If you’re looking for a technical operations leader who can think strategically, work hands-on, and make your team the kind of place people don’t want to leave — let’s talk. I specialize in taking large-scale projects from concept to completion. With diverse experience in both service delivery management and site development, I'm a hands-on manager who knows how to keep a project on track. My key strength is building and leading high-performing teams that consistently deliver successful projects. ▪ Technical Operations & Data Center Leadership: Oversee infrastructure deployment, lab reliability, facilities, and vendor coordination across multi-site data centers. Ensure compliance, safety, and peak performance while improving operations through 6S/Lean. ▪ Problem Solving & Process Optimization: Resolve system inefficiencies with scalable solutions, streamlining workflows, cutting costs, and boosting productivity. Create SOPs and documentation to standardize/improve technical operations. ▪ Team Development & Cross-Functional Collaboration: Build and mentor high-performing teams, fostering trust, collaboration, and continuous improvement. Work across engineering, operations, and vendors to achieve goals. ▪ Adaptability & Change Leadership: Lead through restructuring, technology shifts, and industry change with resilience and focus. Maintain stability and results during consolidations, leadership changes, and downsizing.
Supported data center operations, hardware lifecycle management, and virtual migration initiatives. This role blends on-site work (installations, relocations, clean-up) with remote support for infrastructure and system migrations. Perform on-site data center activities including hardware installation, relocation, decommissioning, and cable management Execute data center clean-up and optimization to maintain high availability and operational standards Support server, storage, and network hardware lifecycle (rack/stack, patching, labeling, inventory) Assist with infrastructure and system migrations (physical to virtual, cloud, or between environments) Monitor system performance and troubleshoot hardware/software issues Collaborate with cross-functional teams to ensure smooth service delivery and minimal downtime Maintain accurate documentation for assets, procedures, and configurations Follow change management and incident management processes.
Spearheaded end-to-end lab operations and testing strategies for high-performance computing (HPC) environments, ensuring full compliance with ISO/IEC 17025:2017 standards. Led 10-member technical team in executing cross-functional projects, driving safety improvements, and embedding process enhancements that boosted efficiency. Directed vendor partnerships, optimized capital equipment investments, and produced precise technical documentation to support successful internal and external audits. Communicated with management and created weekly operations presentations. CUSTOMER & VENDOR RELATIONSHIPS Prevented 2-week customer delay by completing high-priority mechanical test on time through cross-department collaboration during key staff absence. Preserved critical vendor relationships by identifying and resolving facility power phasing issues before escalation. Elevated client engagement and trust by transforming technical lab spaces into polished, showroom-quality environments using optimized layouts, labeling, and QR-coded asset tracking that showcased operational excellence. COST REDUCTION Delivered 60% reduction in maintenance costs while improving lab floor upkeep by renegotiating service schedules from yearly to quarterly. Lowered waste disposal costs by reducing dumpster hauls from twice weekly to once monthly by reinstating cardboard baler usage. Reduced monthly supply expenses 50% through detailed usage audit, renegotiating vendor contracts, and optimizing lab service schedules. OPERATIONS IMPROVEMENTS Increased asset tracking speed and accuracy by implementing QR code-based inventory system across lab equipment. Eliminated prototype hardware disruptions by designing bolt placement solution that stabilized server shells during high-frequency swaps.
• Designed processes to increase efficiency by minimizing error and reducing repetitive tasks. • Interviewed, hired and trained lab technicians to perform scale lab tests and failure analysis. • Governed 10 laboratories in compliance with applicable guidelines and laws and certifications. • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance. • Trained staff, scheduled work hours and assigned projects for ten person team. • Managed operational documents and produced reports detailing activities. • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. • Established team priorities, maintained schedules and monitored performance.
OPERATIONAL EXCELLENCE Completed 15-year data center migration in just 9 months by managing 30+ deployment projects with 90% on-time delivery and 80% under-budget spending. Increased operational efficiency, reduced response time, and boosted productivity by establishing standard change management practices. Improved maintenance speed and reduced errors by overhauling cabling structure, enhancing accessibility, and standardizing labeling conventions. CLIENT ENGAGEMENT Preserved vendor trust by diagnosing and correcting a facility power issue before third-party escalation. Strengthened team performance and morale by recruiting high-caliber talent, fostering trust, celebrating wins, and providing targeted coaching. Enhanced client satisfaction by volunteering for weekend re-cabling project, reinforcing company reputation for responsiveness. Streamlined communication and resolved service concerns quickly by acting as liaison between multi-site customers, internal teams, and vendors.