Riyadh, Saudi Arabia
Experienced marketing and administrative professional with over 6 years of practical experience in visa processing, procurement, and customer service, supported by a strong academic background in marketing. Skilled in organizing operational processes, reducing errors, and maintaining strong relationships with clients and suppliers. Passionate about leveraging marketing and administrative expertise to drive business growth, enhance client engagement, and optimize workflow efficiency.
•Managed visa applications from submission to completion, reducing documentation errors by 20%. •Provided guidance to clients on requirements, lowering repeated inquiries by 25%. •Coordinated with authorities to improve turnaround times. •Maintained organized digital records for efficient daily workflow.
•Executed purchasing activities while reducing operational waste by 15%. •Reviewed supplier quotations to make cost-effective purchasing decisions. •Coordinated with suppliers to ensure timely delivery and availability of materials. •Prepared procurement reports to support management planning.
•Handled customer inquiries and complaints while maintaining satisfaction levels. •Analyzed recurring issues to reduce repeat complaints by 15–20%. •Escalated and tracked complex cases to resolution. •Met quality standards and performance indicators consistently.