Manchester Area, United Kingdom
IT and digital transformation Programme Senior Manager with 12+ years of experience delivering complex IT programmes and projects across manufacturing, retail, and public sector. Experienced in ERP, enterprise systems, data, and legacy transformation, with strong capabilities in governance, delivery control, and stakeholder management. At Mammut (Volkswagen-backed), I led a £3m digital transformation programme, established an IT PMO, and managed +100 projects in 10 major workstreams. Previously at Golrang System, I delivered five big digital and data projects. AREAS OF EXPERTISE Programme & Portfolio Management and Delivery • Digital transformation programme delivery across multi-workstream environments • Strategy alignment, roadmap planning, financial oversight, and ROI tracking Governance & PMO • PMO setup, governance, RAID, risk, and dependency management • Delivery performance tracking, executive reporting, and escalation management Technology & Enterprise Transformation • ERP and enterprise systems transformation (SAP S/4HANA, MSD365, Data Platforms) • Legacy modernisation, systems integration, and service transition Strategy, Leadership & Stakeholder Management • Senior stakeholder, vendor, and cross-functional team management • Change management, Agile delivery, and user adoption support • IT Strategy Development and IT-Business Alignment
Role: Led digital transformation programmes and IT delivery across ERP, business systems, Data, PMO, and service management within a manufacturing environment. Managed full lifecycle business solutions delivery, financial governance, cross-functional teams, and vendors to improve operational and delivery performance. • Established a central IT PMO and governance framework using Jira, improving resource utilisation, project team alignment, and delivery performance from 60% to 85% across a digital portfolio. • Led a £3m portfolio with 10 major workstreams and 100+ projects, including ERP (S/4HANA), Microsoft D365, BI & AI, MES, ITSM, and enterprise business systems by coordinating cross-functional teams and third-party vendors and project managers through full delivery lifecycles. • Delivered 6 large-scale digital projects including SAP S/4HANA, MES, Aftersales Service, CRM, ITSM, and Digital Procurement implementations, while mentoring junior project managers for other projects. • Collaborated with programme boards and senior stakeholders to translate strategy into digital roadmaps, align priorities, manage risks and dependencies, and secure buy-in for successful delivery. • Contributed to IT strategy development, reducing IT Ops costs by 20%, supporting ISO 27001 certification, achieving 90% digital solution adoption, and enabling data-driven business operations.
Role: Led digital and data initiatives across manufacturing, retail, and distribution functions. Delivered Smart Factory, process mining, and data platform initiatives. • Delivered Smart Factory solutions across 5 plants using SCADA and data-driven operations, reducing manual data entry by 70% across shop floors and production lines and improving OEE by 11%. • Delivered an ML-based ERP process mining solution, identifying process inefficiencies, deviations, and control gaps, resulting in a 20% improvement in business process efficiency. • Delivered digital and data solutions including a unified data platform improving reporting quality from 80% to 90%, retail location optimisation tools increasing sales by 15%, and e-commerce recommendation features driving 8% online sales growth. • Coordinated cross-functional teams across internal technical teams, managing Agile delivery, sprint planning, task tracking, and Jira-based project governance across multiple initiatives. • Worked with business stakeholders and internal committees to prioritise digital and data initiatives, translate business requirements into project plans, and support business case development.
• Coordinated delivery across business units, IT teams and external vendors, translating departmental requirements into implemented digital services’ • Contributed to delivery of a B2B digital service platform, working with internal stakeholders and vendors to define scope and support implementation, increasing digital service usage by 50% • Supported delivery of Microsoft CRM and contact center, aligning business and IT and contributing to improved member experience, enabling 2,000+ daily calls and improving NPS from 20 to 40 • Delivered a digital membership platform integrating digital ID and government APIs, streamlining onboarding, reducing front-office costs by 50% and enabling fully online registration in under 30 minutes
• Managed digital and IT initiatives supporting operational improvement across business functions • Facilitated collaboration between stakeholders, technical teams, and vendors • Oversaw project planning, implementation coordination, and delivery monitoring • Supported modernisation of digital customer and membership services • Improved alignment between business and technology teams to enhance delivery effectiveness
• Supported cross-functional IT and digital initiatives across business and operational teams • Assisted with vendor coordination and project tracking activities • Contributed to digital service improvement and process enhancement initiatives • Collaborated with business and technical teams to support implementation activities • Gained exposure to enterprise systems and stakeholder communication practices