Türkiye
The Related Marketing Cloud ( RMC ) is an all-in-one marketing automation and Customer Data Platform to attract, transform, grow and retain customers. • Leading of the product management team • Defines product vision, strategy and roadmap. • Worked closely with product managers, development teams and other stakeholders • Understanding and representing user needs. * Managing the implementation of digital channel solutions for over 100 companies in sectors such as e-commerce, fintech, and telecom, and playing an active role in determining their strategies. (Turkcell, Flo Group, AktifBank, Ziraat Bank, Aydınlı Group, Ininal, Zubizu, DGPays, Hepsiburada, Garanti Bank) • Market monitoring and development of competitive analysis. • Align stakeholders around the product vision. • Prioritizing product features and features. • Use the data to inform team priorities and decision making processes and to exchange stakeholders.
* Doing daily and weekly business plan by working with Development team. * Serving as a liaison between the product team and the company’s stakeholders. * Taking responsibility for the works that require technical details in the product team * Managing integration projects end to end.(Shopify plugin etc.) * Define the product strategy and roadmap. * Taking responsibility for the works that require technical details in the product team * Managing Application performance management project end to end (Microsoft APM Dynamics)
Related Marketing Cloud (RMC) is all-in-one marketing automation and Customer Data Platform to attract, convert, grow and retain customers. Customer Data Platform,Customer Journey Manager,Email Marketing,Mobile Marketing,Web Personalization,Product Recommendation Managing Technical Support/Solutions Architect Team Analyzing technical issues and giving feedback Development team Analyzing bug and improvement request and decide to prioritize works by working closely with Product Team. Supporting to Product Team for technical issues Task assigning for team members and following customer issues. (Using Zendesk) Serve as the chief technical consultant for our clients during their integration with Related Marketing Platform. Reference brands the completed integrations(Turkcell,Hepsiburada,LC Waikiki,Boyner,Karaca,Defacto,Halkbank,Doğuş Yayın Grubu..) Giving support to the Sales team to propose technical solutions with potential clients to determine technical requirements. Using alert tools to monitor application operation. (Graylog,Zabbix)
Studio Live mobile app provides a platform that lists specialists in mindfulness, yoga, meditation, and other well-living fields. Users may take on-demand private lectures, participate in group classes, watch video-recorded lectures, or listen to meditative music and audio-record lectures. Identifying and following success metrics of products Collect information and business requirements from work units/customers Managing test processes for software developments Create and manage project documentation including business requirements, functional analysis and workflows and diagrams, use cases, user guides Coordinated Android developers, IOS developers, backend developer, and designer to launch 4 different mobile apps according to the project plan Researching for B2C products flows and user experience Used Figma, Trello, Slack, Filezilla, Postman, Zoom, IOS Developer Account, Playstore Developer Account, Google Docs, Google Sheets
Leading email marketing and cross-channel campaign management solution from Related Digital Group. -Managing all urgent problems. -Coordinating developers and IT team and giving information the operation/customers teams -Making temporary solutions (workarounds) available -Performing trend analysis of important services or historical incidents. -Managing L1 and/or L2 application operation in line with SLA/KPI
Leading email marketing and cross-channel campaign management solution from Related Digital Group. -Preparing queries for the customer (using SQL) -Solving technical problems for customers. -Giving support for the API methods (REST-SOAP/using Postman) -Giving consultancy product's all technical issues for the customer support team.