Riyadh, Saudi Arabia
Accomplished Information Technology Professional with a B.Sc. (Honours) and a proven ability to bridge the gap between complex technical infrastructure and strategic business operations. Expert in System Analysis and Design, with a deep understanding of Management Information Systems to drive organizational efficiency. A results-driven leader in the Riyadh market, skilled in managing custom CRM developments, Microsoft 365 architecture, and end-to-end technical project logistics
- Driving market entry and operational strategy for OvaPac, a sustainable packaging brand, aligning with Saudi Vision 2030 environmental goals. - Managing end-to-end supply chain logistics and technical partnerships for eco-friendly industrial solutions.
- Managing mission-critical IT infrastructure, including PHP/SQL database management and Microsoft 365 business architecture. - Optimizing internal CRM systems to enhance data accuracy and operational reporting for leadership.
- Team Leadership & Talent Development: Directed multi-national front-line teams for premier hospitality brands (Edge by Rotana and Rotana PJSC), overseeing staff training, performance KPIs, and daily workflow scheduling. - Operational Efficiency & Systems Management: Optimized guest service protocols and managed Property Management Systems (PMS) to ensure seamless data flow, improving check-in/out efficiency and digital reporting accuracy. - High-Value Client Relations: Spearheaded the management of VIP guests and corporate accounts, resolving high-pressure escalations and maintaining elite service standards for international clientele. - Rapid Career Progression: Promoted through three distinct roles within the Rotana Group in under three years, moving from front-line service to Team Leader positions based on operational performance and leadership capability.