Omer B.

Graduate Civil Engineer

Prestwich, England, United Kingdom

About

In my previous job as a Key Account Project Manager at PHMG, the world's leading provider of audio branding, I delivered high-quality audio products to clients across various industries. I worked with a talented team of producers, copywriters, voice-over artists, and account managers to craft an audio brand that strikes a note with customers every time they call. I managed key accounts, coordinate multiple projects, and ensure customer satisfaction and retention. I graduated with a Bachelor's degree in Civil Engineering from Leeds Beckett University in June 2021, where I developed strong skills in project management, communication, and problem-solving. I applied these skills to my previous roles as a Project Coordinator and a Customer Service Specialist, where I handled customer inquiries, resolved issues effectively, and increased sales and referrals. I am passionate about my role and how it can enhance the customer experience and the brand identity of businesses. I am always eager to learn new skills and technologies to improve my performance and contribute to the success in the company I work for.

Experience

  • MAG (Airports Group) ()
    • Airfield Security Operations
      Sep 2024 - Present · 1 yr 11 mos

    • Aviation Manager
      Dec 2023 - Sep 2024 · 10 mos

  • PHMG (2 yrs 6 mos)
    • Key Account Project Manager
      Aug 2022 - Jan 2024 · 1 yr 6 mos

    • Project Coordinator
      Aug 2021 - Aug 2022 · 1 yr 1 mo

  • Customer Service Specialist at Tech Mahindra
    Aug 2020 - Mar 2021 · 8 mos

  • Virgin Media ()
    • Senior Technical Support Manager
      Mar 2019 - Apr 2020 · 1 yr 2 mos

    • Training Specialist
      Jan 2019 - Mar 2019 · 3 mos