Saudi Arabia
With over 12 years of experience, I specialize in orchestrating end-to-end technology solutions that drive business growth. My expertise lies in managing IT applications, implementing Oracle Retail systems, and aligning IT strategies with organizational objectives. As an IT Applications Manager, I have successfully delivered transformative projects across retail and ERP landscapes, leveraging technical expertise and strong project management skills. From implementing Oracle Retail Xstore POS to integrating enterprise-wide ERP solutions, I excel at turning complex challenges into streamlined, scalable systems. Key Highlights: Proven track record in managing IT operations and leading cross-functional teams. Deep expertise in Oracle Retail Applications, including Xstore POS and ORCE. Strong background in database development, technical consulting, and user training. ITIL® Certified with a focus on seamless IT service management. Fluent in English and Arabic, I thrive in fostering collaboration across diverse teams and driving results in fast-paced environments. I am passionate about contributing to innovative technology initiatives and empowering organizations to achieve their digital transformation goals.
Key Responsibilities and Achievements: o Technology Leadership: • Spearheaded the deployment and maintenance of Oracle Retail Xstore POS, enhancing store efficiency and customer experience. • Oversaw end-to-end implementation processes, including system configuration, database setup, integration, and user training. • Delivered comprehensive training programs to cross-functional teams, equipping them with the expertise to utilize Oracle Retail systems effectively. o Project Management: • Led cross-departmental projects, ensuring timely delivery, scope management, and quality assurance. • Collaborated with stakeholders to define system requirements and develop scalable IT solutions that supported business growth. • Streamlined workflows by optimizing system integrations, reducing downtime, and enhancing operational efficiency. o Operational Excellence: • Established and enforced ITIL-based best practices to improve service management and minimize disruptions. • Proactively monitored system performance, identified potential issues, and implemented preventive measures to ensure optimal uptime. • Coordinated with vendors and external partners to troubleshoot and resolve technical challenges efficiently. o Innovation and Strategic Impact: • Played a pivotal role in aligning IT applications with ALSHIAKA's digital transformation initiatives. • Identified opportunities to leverage emerging technologies, driving process automation and cost savings. • Contributed to the continuous improvement of customer engagement by integrating advanced analytics and reporting tools.
• Over 12 years of experience in Information technology Field. • Over 6 years of experience in Oracle Retail Applications. • Strong functional and technical knowledge in Oracle Retail Applications -Xstore POS and ORCE. • Strong exposure in end to end business flow with the Oracle Retail Applications. • Able to train people associated with business on Oracle Retail application, the functional flows. • Hands on experience in SQL Developer.
Oracle Retail Xstore Point of Service, Fusion Cloud ERP, E-commerce Responsibilities: Project - Sport Podium (Multi-Brands Fashion Retail) 1. Xstore Point of Service: Rolling out and implementation of new stores with oracle retail partner company from Gap analysis, Testing, Data migration, UAT, User training to go live and continuing maintenance. Rolling out new store single handedly from inception to go live. (installing database, installing xstore, xservices and xenvironemnt ... Etc.) Installation of Xstore in POS machines Configuring hardware (printer, cash drawer, scanner, MSR and customer display) Installing App server (WebLogic server), web server, Xoffice. Upgrade, update of Xstore Point of server and Xoffice Oracle Xstore Point of Service and Xoffice System configurations Xstore Point of Service operation support Troubleshooting of Oracle Xstore (remotely & onsite) Sales & returns management, promotions & pricing, loyalty, etc. Xstore reports at stores, server (Xadmin) and customized Report 2. Oracle Fusion Cloud ERP: Creating items in SCM Manage Catalog and Category in SCM. Creating & Managing users and Roles. Monitoring and troubleshooting of integration between Xstore and Fusion. 3. Oracle Business intelligence Enterprise Edition (OBIEE). Installation of OBIEE Present the data in easy-to-understand formats (such as tables and graphs) Create analysis. 4. Sport Podium E-commerce Project. Single Point of Contact between service provider and internal team. Define Activities of the team. Develop Schedule of the tasks. Monitor progress of the project. Managing reports and necessary documentation. Managing risks during the project.
Responsibilities: Designing and implementing software solutions for the specified business requirements. Developing Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL. Good Experience in Oracle supplied packages, Dynamic SQL, Records and PL/SQL. Working in dynamic coding & design approach Working in Oracle SQL & PL/SQL (12c/11g/10g/9i) Working in Oracle Forms Reports Development 11g/10g/9i/6i
portsudn Ahlia college, Infinitech computer
Responsibilities: Designing and developing hardware components including circuit boards, processors, and memory cards. Testing hardware components individually and in tandem with external computer systems. Analyzing systems data to make changes to the hardware configuration. Completing functionality and performance tests on final product. Designing hardware for computer-related products such as routers and smart devices. Creating specifications and documents for components and completed computer systems. Collaborating with software developers to ensure the hardware functions for its intended purpose. Monitoring and maintaining all computer and printer devices in the college. Verify peripherals are working properly Quickly arrange repair for hardware in occasion of hardware failure Troubleshooting of printers Teaching computer science subject practically in the lab. Installation of operating systems – Windows 2000, Windows XP Professional, Windows vista, Windows 7, windows 2003 and Windows 2008 Troubleshoot and configure the Outlook 2003, 2007, 2010 and 2013.