Greater Barcelona Metropolitan Area
Responsabilities: Managing a team of highly qualified Technical Support Engineers, monitoring KPIs, SLAs, etc. ensuring the highest level of quality
Specialized in Gmail Responsabilities: - Providing outstanding technical support for the most prestigious and demanding Google Workspace Customers. - Suggesting best practices to take advantage of Google Workspace’s capabilities prioritizing the customer’s necessities and design. - Specialized in Gmail and API technologies like OAuth or HTTP RPCs. - Working on security related mechanisms such as Spam/Phishing and email authentication based on SPF, DKIM and DMARC authentication. - Strong understanding of complex email delivery systems and the use of Google Workspace’s exhaustive list of features to ensure email deliverability (Compliance/Routing rules) - Group/Distribution list administration and configuration. - Troubleshooting systems and applications that involve multiple technologies and protocols. - Technical support to networking products (load balancing, firewall and routing rules, VPN's) and infrastructure products (Windows/Linux servers, scripts, server configuration). - Creating scripts in Python, Google App Scripts involving Google’s APIs to test and troubleshoot customers’ issues. - Reading and understanding logs and stack traces - Research using internal knowledge and public facing documentation (Google Developers, StackOverflow, etc.)