Omar Ali, BA (Hons)

Quality Assurance Analyst at Starling Bank

Llanelli, Wales, United Kingdom

About

BA (Hons) Business & Management, driven to delivering outstanding results with a passion for developing new skills. Highly motivated individual with a keen eye to detail and demonstrated ability to priorities, set and exceed any given targets. Consistent track record of excellent communication and leadership in the development of skilled teams. Experienced in management level roles within the private and public sector.

Experience

  • Starling ()
    • Quality Assurance Analyst - Customer & Banking
      May 2025 - Present · 1 yr 3 mos

    • Quality Assurance Analyst - Outcome & Resolution
      May 2024 - May 2025 · 1 yr 1 mo

    • Fraud Investigator - Financial Crimes
      Aug 2022 - May 2024 · 1 yr 10 mos

  • South Wales Police (5 yrs 2 mos)
    • Police Sergeant (Special)
      Oct 2018 - Apr 2022 · 3 yrs 7 mos

      Special Police Sergeant, based at Rumney Police Station, Cardiff. Supervising Officers from Eastern BCU, Eastern Cluster (Rumney, St Mellons, Llanishen & Llanedeyrn) Management & Leadership Performance Management Mentoring & Supervising Events coordination Officer development SMT & LPI liaison NPT, Response & Events policing Advisor for People Development Lead in project where I successfully Identified, developed and implemented SWP Special Constabulary Expansion to initial learning and development package. Utilising my degree and understanding of management to successfully implement change and produce a cohesive and academic extension package.

    • Police Constable (Special)
      Mar 2017 - Oct 2018 · 1 yr 8 mos

      Attested Officer Front line Special Constable, working with local NPT and Response Teams. Based in Eastern BCU covering Rumney Sector

  • Field Sales Executive at BAT
    Jan 2021 - Aug 2021 · 8 mos

  • Assistant Retail Manager at A & N SuperStores
    2012 - 2019 · 7 yrs

    Family Business, Responsibilities include:- Assisted in installing and implementing an Epos system. Daily stock intake. Daily cash up and closing of the store. Merchandising of products. Regular marketing updates. Engaging in with a variety of customers and dealing with demands swiftly and efficiently. Effectively communicating with customers to defuse situations and to ensure a positive outcome and experience. Ensuring shop floor kept orderly and stock is replenished. Dealt with deliveries and stockroom upkeep. (Unpaid work)