Jeddah, Makkah, Saudi Arabia
Passionate hospitality leader with over a decade of experience driving excellence across hotel operations, F&B, and large-scale event management. My journey from a Hotel Receptionist to the General Manager of Casablanca Grand Hotel has provided me with a 360-degree view of the industry, allowing me to blend hands-on service with strategic executive leadership. With an academic background spanning an EMBA, a Master’s in International Hotel Management from Les Roches, and a Master’s in Industrial Engineering, I bring a unique, data-driven perspective to the hospitality sector. I specialize in optimizing departmental workflows, enhancing revenue growth, and maintaining the highest international standards of guest satisfaction. Core Competencies: - Operational Excellence: Overseeing full-scale hotel operations and staff management to maximize ROI. - Specialized Logistics: Proven ability to manage complex Hajj and Umrah operations, directing logistics and catering for thousands of pilgrims. - Strategic Planning: Expert in financial planning, risk management, and digital marketing strategies that increase occupancy and loyalty.
Lead hotel operations, financial planning, and staff management to optimize revenue and guest satisfaction. Implement strategies to enhance service quality and customer loyalty.
Supported GM in budgeting, operations, and guest relations. Assisted in execution of digital marketing campaigns that increased occupancy rates.
Managed administrative functions across HR, finance, and operations. Improved departmental workflows, reducing delays and enhancing efficiency.
Delivered high-standard front office services, achieving consistently positive guest reviews.