Greater Sydney Area
-Supported the daily operations of a high-volume flagship retail location, consistently delivering premium consumer experiences aligned with Nike’s brand standards. -Drove sales performance by coaching and motivating a diverse team to achieve and exceed KPIs, including revenue, conversion rates, and average transaction value. -Led by example on the shop floor, providing exceptional customer service while fostering a culture of product knowledge, storytelling, and athlete-inspired engagement. -Assisted in recruitment, onboarding, and ongoing development of team members, creating a high-performing and inclusive store environment. -Managed inventory flow, visual merchandising execution, and stock accuracy to ensure optimal product availability and presentation. -Ensured compliance with company policies, operational procedures, and health & safety standards. -Acted as Store Manager in their absence, overseeing all aspects of store performance and team leadership.
-Deliver exceptional customer service through expert and personalized advice on performance and lifestyle footwear and apparel. -Actively engage with customers, identify their needs, and recommend products that enhance both wardrobe and performance. -Consistently meet and exceed daily and monthly business budgets and KPIs. -Contribute to overall store success by driving sales and strengthening customer loyalty.
-Oversaw end-to-end operations and logistics for Mattel’s presence at Sydney Comic Con, ensuring seamless execution throughout the event. -Managed premium retail operations and maintained high standards of customer service, contributing to a standout brand experience for attendees. -Coordinated efficient pack-in and pack-out processes under tight time constraints, ensuring all Mattel merchandise and displays were handled with care and precision.