Greater Bristol Area, United Kingdom
Marketing Graduate from the University of Bristol with a strong foundation in digital marketing, brand strategy, content creation, and consumer behavior. Passionate about developing creative marketing campaigns that drive engagement and support business growth. Skilled in social media management, market research, campaign planning, and marketing analytics, with experience using tools such as Canva, Microsoft Office, Google Workspace, and Google Analytics. In addition to my marketing background, I hold a Private Pilot License (PPL), which has strengthened my discipline, decision-making, attention to detail, and ability to perform under pressure. Currently seeking Graduate Marketing, Digital Marketing, Brand, or Communications opportunities where I can contribute, continue learning, and grow within an innovative organization.
• Delivered outstanding customer service in a fast-paced environment, ensuring a positive customer experience. • Processed customer orders and payments accurately while maintaining high service standards. • Collaborated with team members to improve daily operations and achieve service goals. • Resolved customer inquiries professionally, demonstrating strong communication and problem-solving skills. • Developed transferable skills including customer relationship management, teamwork, time management, and adaptability.
Delivered excellent customer service by creating a welcoming and friendly café experience. Prepared high-quality beverages tailored to customer preferences while maintaining speed and consistency. Increased customer engagement by suggesting personalized cup names, contributing to a memorable brand experience. Maintained high standards of cleanliness and food safety by regularly sanitizing equipment, counters, and seating areas. Organized the workspace to support efficient operations and smooth teamwork during busy periods.
* Created engaging multimedia content showcasing product features and benefits to increase customer interest. * Enhanced brand visibility through content for social media, email campaigns, and blog posts. * Analyzed campaign performance data to identify trends and optimize marketing strategies.