Shebin El Kom, Al Minufiyah, Egypt
Graduated in 2020 with a degree in Electrical and Electronics Engineering from Pyramids Higher Institute of Engineering & Technology, achieving a GPA of 2.24. Completed specialized training in PLC, control systems, and distribution design to enhance technical expertise. Currently serving as a Senior Customer Service Engineer at Raya Information Technology, contributing to the installation, maintenance, and troubleshooting of Diebold Nixdorf self-service terminals. Focused on maximizing machine uptime, meeting SLA targets, and collaborating with vendor technical teams for complex issues. Skilled in software testing and automation, with a commitment to professional communication and customer support.
• Executed installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals and peripherals. • Conducted preventive and corrective maintenance to maximize machine uptime and meet SLA targets. • Analyzed recurring technical issues, implementing permanent corrective actions to minimize failures. • Collaborated with vendor technical teams for complex issues, firmware updates, and hardware enhancements.
• Customer first line handling • ATM Service engineer (Hardware, Software) • ATM Faults troubleshooting on site Repairing • Installation & Configuration & Maintenance. • Professional Technical Reporting & Reply to emails. • Delivering Service as per Vendor Standards • Provided Technical consultancy to ATM's engineers • Commitment to Formal Communication with other Departments.
I am self –motivated, ambitious and eager to learn. Looking for both personal and professional growth makes me capable of working under pressure. Seeking for a challenging opportunity to work as an electrical power engineer to enhance my analytic skills and shape my own career.
a) Tour in the factory to know process of operation. b) Session about CT & VT's design. c) Session about design of switchgear. d) Session about (knx) smart home