Manchester, England, United Kingdom
B2B sales and account management professional with over four years' experience winning clients, growing revenue, and building the long-term relationships that keep them. I've managed B2B accounts across the UK, Turkey, and Iraq, owning the client relationship end to end and making sure customers get enough value to stay. What I bring to a client relationship / account management role: • Account & relationship management: I manage portfolios of B2B clients as their trusted day-to-day point of contact. • Revenue growth & retention: as a Sales & Marketing Manager I grew revenue by 27% and expanded the client base through proactive account management and data-led outreach. • Negotiation & objection handling: front-line sales taught me to listen for what a client really needs, handle pushback calmly, and land an outcome that works for both sides. • Composure under pressure: in emergency out-of-hours operations at Agilisys I resolved high-priority cases against tight SLAs while handling sensitive information in strict confidence. • Multilingual: fluent in English, Arabic, and Turkish, and comfortable building trust across cultures. I'm now looking to bring this into a client success / account management and real relationships drive results.
Founded and run Lumify Digital, a design and digital agency delivering app and web development projects. Manage the full client relationship end to end: winning new business, scoping projects, negotiating and agreeing terms, and keeping clients updated from brief through build, testing, and handover to retain and grow each account.
Delivered frontline customer service for emergency out-of-hours (OOH) operations, resolving high-priority calls under pressure and consistently meeting service-level agreements. Coordinated with on-call teams and emergency services to ensure swift, accurate responses to critical incidents across multiple communication channels. Handled sensitive personal information in strict confidence and prioritised competing urgent cases to meet response-time targets in a fast-paced, high-pressure environment.
Designed and delivered a customer CRM system and mobile application end-to-end, from user research and wireframing through to final handoff, improving client workflow efficiency. Conducted usability testing and collaborated with developers to ensure design specifications were implemented to a high standard.
Designed and developed a comprehensive CRM system UI to manage employee tracking, customer payment plans, inventory management, lead tracking, client communication, and reporting analytics. The system streamlined operations by integrating automated task assignments, financial forecasting, and performance monitoring to optimize efficiency.
Led sales and marketing strategy, creating and executing campaigns that boosted overall revenue by 27% and expanded the client base. Developed and implemented CRM frameworks, streamlining sales tracking and customer management across the business. Conducted market analysis to identify trends and opportunities, and designed data-driven advertising campaigns to increase brand awareness.
Owned the end-to-end B2B sales cycle across Turkey, Iraq, and the UK, from prospecting and first pitch through to close and account handover, consistently working to targets. Built and managed relationships with manufacturers and partners, handling objections and negotiating terms to win new business and grow existing accounts. Tracked the sales pipeline in CRM, prioritising high-value opportunities and keeping clients engaged after the sale to support retention.